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NatWest Group is a UK-based banking and financial services organisation serving personal, commercial and institutional customers. Its work spans banking, finance and fintech, with services that include commercial banking, wealth management and risk management. The group also highlights its relationships with customers and communities, alongside opportunities for people building careers across its banking and technology-focused teams.
Digital Experience Manager – 8-Month Fixed-Term Contract, UK Remote
Lead AI-ready, accessible digital banking experiences for a UK bank. Own platform roadmaps, customer journeys and agentic capabilities during an eight-month contract.
Description
- Own the development and delivery of digital experiences, capabilities and releases that make customer journeys simpler and more engaging.
- Partner with multidisciplinary Agile teams to uncover opportunities and deliver measurable improvements for customers.
- Advance digital experiences through AI readiness, technical optimisation, search visibility and accessibility improvements.
- Set and prioritise roadmaps covering platforms, discoverability, accessibility and agentic capabilities.
- Track competitor activity, market developments and emerging technologies.
- Coordinate roadmaps, priorities and dependencies across teams.
- Plan and conduct research to gather customer feedback, understand needs and address pain points.
- Promote technical quality and platform integrity through governance, structured content and reusable capabilities.
- Help develop future-ready digital experiences across channels, propositions, products and services.
Requirements
- Demonstrated success leading complex digital change across products, customer journeys and platforms.
- Ability to take complex initiatives from discovery to implementation while managing dependencies, risks and competing priorities across multiple teams.
- Experience with generative AI, conversational interfaces and AI-ready content, including principles for effective agent-mediated interactions.
- Strong knowledge of digital customer journeys, platform optimisation, Adobe Experience Manager, analytics and performance measurement.
- Ability to assess technical performance data such as site speed, Core Web Vitals, tagging, content structure and post-release results.
- Solid understanding of digital accessibility, technical SEO and structured content.
- Ability to balance customer needs, business objectives and technical constraints.
- Experience influencing stakeholders and creating alignment across multidisciplinary teams.
- Ability to turn emerging technologies and digital opportunities into practical, customer-focused solutions.
Benefits
- Eight-month fixed-term contract.
- Remote-first working model.
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