NatWest Group
NatWest Group
NatWest Group यूके स्थित बैंकिंग और वित्तीय सेवाओं का एक संगठन है, जो व्यक्तिगत, वाणिज्यिक और संस्थागत ग्राहकों को सेवाएँ प्रदान करता है। इसका कार्य बैंकिंग, वित्त और फिनटेक के क्षेत्रों में फैला है, जिसमें वाणिज्यिक बैंकिंग, संपत्ति प्रबंधन और जोखिम प्रबंधन जैसी सेवाएँ शामिल हैं। यह समूह ग्राहकों और समुदायों के साथ अपने संबंधों को भी महत्व देता है तथा बैंकिंग और प्रौद्योगिकी-केंद्रित टीमों में करियर बनाने के इच्छुक लोगों के लिए अवसरों को रेखांकित करता है।

Digital Experience Manager – 8-Month Fixed-Term Contract, UK Remote

Lead AI-ready, accessible digital banking experiences for a UK bank. Own platform roadmaps, customer journeys and agentic capabilities during an eight-month contract.

विवरण

  • Own the development and delivery of digital experiences, capabilities and releases that make customer journeys simpler and more engaging.
  • Partner with multidisciplinary Agile teams to uncover opportunities and deliver measurable improvements for customers.
  • Advance digital experiences through AI readiness, technical optimisation, search visibility and accessibility improvements.
  • Set and prioritise roadmaps covering platforms, discoverability, accessibility and agentic capabilities.
  • Track competitor activity, market developments and emerging technologies.
  • Coordinate roadmaps, priorities and dependencies across teams.
  • Plan and conduct research to gather customer feedback, understand needs and address pain points.
  • Promote technical quality and platform integrity through governance, structured content and reusable capabilities.
  • Help develop future-ready digital experiences across channels, propositions, products and services.

आवश्यकताएँ

  • Demonstrated success leading complex digital change across products, customer journeys and platforms.
  • Ability to take complex initiatives from discovery to implementation while managing dependencies, risks and competing priorities across multiple teams.
  • Experience with generative AI, conversational interfaces and AI-ready content, including principles for effective agent-mediated interactions.
  • Strong knowledge of digital customer journeys, platform optimisation, Adobe Experience Manager, analytics and performance measurement.
  • Ability to assess technical performance data such as site speed, Core Web Vitals, tagging, content structure and post-release results.
  • Solid understanding of digital accessibility, technical SEO and structured content.
  • Ability to balance customer needs, business objectives and technical constraints.
  • Experience influencing stakeholders and creating alignment across multidisciplinary teams.
  • Ability to turn emerging technologies and digital opportunities into practical, customer-focused solutions.

लाभ

  • Eight-month fixed-term contract.
  • Remote-first working model.

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