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Apollo.io
Apollo.io
51 – 200 Angajați
B2BInteligență artificialăSaaS
Apollo.io este o companie B2B SaaS care dezvoltă o platformă de vânzări bazată pe inteligență artificială pentru generarea de clienți potențiali, interacțiunea în procesul de vânzare și gestionarea tranzacțiilor. Produsul său combină căutarea de contacte și conturi, inteligența de vânzări, optimizarea canalelor inbound, automatizarea fluxurilor de lucru, integrările CRM, analizele și inteligența conversațională prin intermediul unei rețele de date actualizate continuu. Apollo.io deservește profesioniști din vânzări, specialiști în marketing și echipe de operațiuni de venituri care caută o modalitate mai conectată de a identifica potențiali clienți, de a gestiona comunicarea și de a îmbunătăți fluxurile de lucru din vânzări. Cu rădăcini care datează din 2015 și o echipă de 51–200 de angajați, compania oferă oportunități de lucru la intersecția dintre inteligența artificială, tehnologia pentru vânzări și productivitatea în afaceri.
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Locurile de muncă ale companiei

Customer Support Specialist – Metro Manila Hybrid

Support Apollo.io customers using its AI-powered sales and marketing platform. Resolve product questions, explain features, and improve support experiences in Metro Manila.

PHFilipineHibridNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Respond to customer questions across digital and voice channels through the company CRM.
  • Deliver technical and product assistance.
  • Diagnose and resolve customer issues through thoughtful questioning.
  • Route complex cases to the appropriate teams.
  • Keep current with product updates, features, and integrations.
  • Test and confirm workflows with colleagues.
  • Spot recurring themes in customer feedback for internal review.
  • Help customers apply relevant features and benefits to their goals.
  • Meet service-level agreements and performance targets, including resolution time and CSAT.
  • Work across teams to provide strong customer experiences.

Cerințe

  • Live in the Philippines, specifically the Metro Manila area.
  • Communicate fluently in English.
  • Bring at least two years of experience in an entry-level technology customer support or technical support role.
  • Use strong analytical and troubleshooting skills to resolve complex customer problems.
  • Adjust effectively to change in a fast-moving work environment.
  • Communicate clearly and empathetically in spoken and written English.
  • Work confidently with support platforms such as live chat and ticketing systems.
  • Understand trends in resolution time, customer satisfaction (CSAT), and ticket volume.
  • Manage workload effectively while meeting service-level agreements.
  • Explain technical concepts clearly to non-technical customers.
  • Candidates pursuing or having completed a data science or engineering degree may be considered without the minimum experience requirement.
  • Have experience in SaaS or other technology-focused roles.
  • Use customer feedback to support product or process improvements.
  • Be familiar with Jira, Salesforce, and REST API integrations.
  • Understand the fundamentals of integration and filtering systems.
  • Have basic programming knowledge.

Beneficii

  • Access resources, guidance, and autonomy to take ownership of the role and create meaningful impact.
  • Work collaboratively with colleagues across departments.
  • Experiment freely, take informed risks, and pursue significant results.
  • Develop through opportunities for career growth.
  • Contribute within a culture focused on AI and automation.

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