Software Engineering Director, R&D Operations — Shanghai
Cadence Design Systems
Lead Apex software development and CAE R&D operations from Shanghai, China. Guide architecture, automation, reliable releases, and distributed engineering teams.
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Apollo.io एक B2B SaaS कंपनी है, जो लीड जनरेशन, बिक्री सहभागिता और डील प्रबंधन के लिए कृत्रिम बुद्धिमत्ता से संचालित बिक्री मंच विकसित करती है। इसका उत्पाद एक जीवंत डेटा नेटवर्क के माध्यम से संपर्क और खाता खोज, बिक्री संबंधी जानकारी, इनबाउंड अनुकूलन, कार्यप्रवाह स्वचालन, CRM एकीकरण, विश्लेषण और बातचीत संबंधी जानकारी को एकीकृत करता है। Apollo.io उन बिक्री पेशेवरों, विपणकर्मियों और राजस्व संचालन टीमों की सेवा करती है, जो संभावित ग्राहकों की पहचान करने, संपर्क अभियानों का प्रबंधन करने और बिक्री कार्यप्रवाहों को बेहतर बनाने के लिए अधिक कनेक्टेड तरीका चाहती हैं। कंपनी की शुरुआत 2015 में हुई थी और इसमें 51–200 कर्मचारी हैं। यहां कृत्रिम बुद्धिमत्ता, बिक्री प्रौद्योगिकी और व्यावसायिक उत्पादकता के संगम पर काम करने के अवसर मिलते हैं।
Customer Support Specialist – Metro Manila Hybrid
Support Apollo.io customers using its AI-powered sales and marketing platform. Resolve product questions, explain features, and improve support experiences in Metro Manila.
विवरण
- Respond to customer questions across digital and voice channels through the company CRM.
- Deliver technical and product assistance.
- Diagnose and resolve customer issues through thoughtful questioning.
- Route complex cases to the appropriate teams.
- Keep current with product updates, features, and integrations.
- Test and confirm workflows with colleagues.
- Spot recurring themes in customer feedback for internal review.
- Help customers apply relevant features and benefits to their goals.
- Meet service-level agreements and performance targets, including resolution time and CSAT.
- Work across teams to provide strong customer experiences.
आवश्यकताएँ
- Live in the Philippines, specifically the Metro Manila area.
- Communicate fluently in English.
- Bring at least two years of experience in an entry-level technology customer support or technical support role.
- Use strong analytical and troubleshooting skills to resolve complex customer problems.
- Adjust effectively to change in a fast-moving work environment.
- Communicate clearly and empathetically in spoken and written English.
- Work confidently with support platforms such as live chat and ticketing systems.
- Understand trends in resolution time, customer satisfaction (CSAT), and ticket volume.
- Manage workload effectively while meeting service-level agreements.
- Explain technical concepts clearly to non-technical customers.
- Candidates pursuing or having completed a data science or engineering degree may be considered without the minimum experience requirement.
- Have experience in SaaS or other technology-focused roles.
- Use customer feedback to support product or process improvements.
- Be familiar with Jira, Salesforce, and REST API integrations.
- Understand the fundamentals of integration and filtering systems.
- Have basic programming knowledge.
लाभ
- Access resources, guidance, and autonomy to take ownership of the role and create meaningful impact.
- Work collaboratively with colleagues across departments.
- Experiment freely, take informed risks, and pursue significant results.
- Develop through opportunities for career growth.
- Contribute within a culture focused on AI and automation.
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