Apollo.io
Apollo.io
51 – 200 Employees
Artificial IntelligenceB2BSaaS
Apollo.io is a B2B SaaS company building an AI-powered sales platform for lead generation, sales engagement, and deal management. Its product combines contact and account search, sales intelligence, inbound optimization, workflow automation, CRM integrations, analytics, and conversation intelligence through a living data network. Apollo.io serves sales professionals, marketers, and revenue operations teams seeking a more connected way to identify prospects, manage outreach, and improve sales workflows. With roots dating to 2015 and a team of 51–200 employees, the company offers opportunities to work at the intersection of artificial intelligence, sales technology, and business productivity.

Customer Support Specialist – Metro Manila Hybrid

Support Apollo.io customers using its AI-powered sales and marketing platform. Resolve product questions, explain features, and improve support experiences in Metro Manila.

Description

  • Respond to customer questions across digital and voice channels through the company CRM.
  • Deliver technical and product assistance.
  • Diagnose and resolve customer issues through thoughtful questioning.
  • Route complex cases to the appropriate teams.
  • Keep current with product updates, features, and integrations.
  • Test and confirm workflows with colleagues.
  • Spot recurring themes in customer feedback for internal review.
  • Help customers apply relevant features and benefits to their goals.
  • Meet service-level agreements and performance targets, including resolution time and CSAT.
  • Work across teams to provide strong customer experiences.

Requirements

  • Live in the Philippines, specifically the Metro Manila area.
  • Communicate fluently in English.
  • Bring at least two years of experience in an entry-level technology customer support or technical support role.
  • Use strong analytical and troubleshooting skills to resolve complex customer problems.
  • Adjust effectively to change in a fast-moving work environment.
  • Communicate clearly and empathetically in spoken and written English.
  • Work confidently with support platforms such as live chat and ticketing systems.
  • Understand trends in resolution time, customer satisfaction (CSAT), and ticket volume.
  • Manage workload effectively while meeting service-level agreements.
  • Explain technical concepts clearly to non-technical customers.
  • Candidates pursuing or having completed a data science or engineering degree may be considered without the minimum experience requirement.
  • Have experience in SaaS or other technology-focused roles.
  • Use customer feedback to support product or process improvements.
  • Be familiar with Jira, Salesforce, and REST API integrations.
  • Understand the fundamentals of integration and filtering systems.
  • Have basic programming knowledge.

Benefits

  • Access resources, guidance, and autonomy to take ownership of the role and create meaningful impact.
  • Work collaboratively with colleagues across departments.
  • Experiment freely, take informed risks, and pursue significant results.
  • Develop through opportunities for career growth.
  • Contribute within a culture focused on AI and automation.

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