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Apollo.io
Apollo.io
51 – 200 Darbuotojai
B2BDirbtinis intelektasSaaS
Apollo.io yra B2B SaaS įmonė, kurianti dirbtiniu intelektu grindžiamą pardavimų platformą potencialių klientų paieškai, pardavimų įsitraukimui ir sandorių valdymui. Jos produktas per nuolat atnaujinamą duomenų tinklą sujungia kontaktų ir paskyrų paiešką, pardavimų įžvalgas, įeinančių užklausų optimizavimą, darbo eigos automatizavimą, CRM integracijas, analitiką ir pokalbių analizę. Apollo.io aptarnauja pardavimų specialistus, rinkodaros darbuotojus ir pajamų operacijų komandas, ieškančias labiau susieto būdo nustatyti potencialius klientus, valdyti komunikaciją ir tobulinti pardavimų darbo eigas. Įmonės veiklos pradžia siekia 2015 metus, joje dirba 51–200 darbuotojų, o ji suteikia galimybių dirbti dirbtinio intelekto, pardavimų technologijų ir verslo produktyvumo sankirtoje.
LinkedIn
Darbai įmonėje

Customer Support Specialist – Metro Manila Hybrid

Support Apollo.io customers using its AI-powered sales and marketing platform. Resolve product questions, explain features, and improve support experiences in Metro Manila.

PHFilipinaiHibridinisVisas etatasJaunesnysis specialistasVidutinis lygisDiplomas nebūtinasPrivaloma Kalba: anglųKlientų aptarnavimas

Aprašymas

  • Respond to customer questions across digital and voice channels through the company CRM.
  • Deliver technical and product assistance.
  • Diagnose and resolve customer issues through thoughtful questioning.
  • Route complex cases to the appropriate teams.
  • Keep current with product updates, features, and integrations.
  • Test and confirm workflows with colleagues.
  • Spot recurring themes in customer feedback for internal review.
  • Help customers apply relevant features and benefits to their goals.
  • Meet service-level agreements and performance targets, including resolution time and CSAT.
  • Work across teams to provide strong customer experiences.

Reikalavimai

  • Live in the Philippines, specifically the Metro Manila area.
  • Communicate fluently in English.
  • Bring at least two years of experience in an entry-level technology customer support or technical support role.
  • Use strong analytical and troubleshooting skills to resolve complex customer problems.
  • Adjust effectively to change in a fast-moving work environment.
  • Communicate clearly and empathetically in spoken and written English.
  • Work confidently with support platforms such as live chat and ticketing systems.
  • Understand trends in resolution time, customer satisfaction (CSAT), and ticket volume.
  • Manage workload effectively while meeting service-level agreements.
  • Explain technical concepts clearly to non-technical customers.
  • Candidates pursuing or having completed a data science or engineering degree may be considered without the minimum experience requirement.
  • Have experience in SaaS or other technology-focused roles.
  • Use customer feedback to support product or process improvements.
  • Be familiar with Jira, Salesforce, and REST API integrations.
  • Understand the fundamentals of integration and filtering systems.
  • Have basic programming knowledge.

Privalumai

  • Access resources, guidance, and autonomy to take ownership of the role and create meaningful impact.
  • Work collaboratively with colleagues across departments.
  • Experiment freely, take informed risks, and pursue significant results.
  • Develop through opportunities for career growth.
  • Contribute within a culture focused on AI and automation.

Susiję darbai

Supermicro

Software Quality Engineer, Manufacturing Data

Supermicro
5 001 – 10 000 Darbuotojai
GamybaKonsultavimasLogistika
TWTaivanasDarbas vietojeVisas etatasJaunesnysis specialistasVidutinis lygisPrivaloma Kalba: anglųPrivaloma Kalba: kinųQA inžinierius
DockerETLNumpyOraclePandasPostgresPythonSQL

Build ETL pipelines, PostgreSQL data services, and warehouse layers for Supermicro’s server and networking solutions. Support manufacturing analytics, quality metrics, and data governance across sites.

Atidaryti