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Anteriad
Anteriad
201 – 500 Angajați
ConsultanțăLogisticăMarketing
Anteriad oferă soluții de date B2B și servicii de marketing care ajută organizațiile să identifice, să contacteze și să înțeleagă publicurile țintă. Oferta sa include identificarea și activarea publicului, generarea cererii, servicii BDR și SDR ca serviciu, precum și analize și informații strategice. Platforma Anteriad Marketing Cloud sprijină publicitatea programatică și distribuirea de conținut, oferind echipelor de marketing instrumente pentru coordonarea campaniilor multicanal. Anteriad deservește clienți la nivel global prin strategii bazate pe date, axate pe achiziția de clienți, performanța marketingului și luarea deciziilor cu ajutorul inteligenței artificiale, punând accent pe calitatea și transparența datelor.
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Customer Success Manager — Anteriad, Remote United States

Manage post-sale customer success for Anteriad’s data-driven B2B marketing solutions. Oversee campaign support, customer insights, reporting, and cross-functional issue resolution.

USStatele Unite ale AmericiiRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților
CloudSFDC

Descriere

  • Support post-sale inquiries related to content syndication, display advertising, and data services
  • Master the workflow from initial quoting through campaign completion and wrap-up reporting
  • Connect sales, operations, and customers to coordinate effective service delivery
  • Provide account-related guidance to internal teams and external clients
  • Collaborate with India and US Operations teams on customer support and insights
  • Recognize issues requiring immediate attention and escalate them appropriately
  • Work with sales on strategies that strengthen customer success and expand client investment
  • Use Salesforce, Qlik, and proprietary platforms in daily operations
  • Support products serving both non-enterprise and enterprise customers
  • Analyze customer motivations to improve service campaigns over time
  • Prepare and present check-ins, campaign summaries, QBRs, and other reports
  • Support Customer Success, Sales, Marketing, Operations, and Management teams with projects and ongoing needs
  • Track campaign status and support pre-sales work through SFDC cases
  • Report to the Director of Customer Success

Cerințe

  • At least five years of related experience providing support
  • Experience in demand generation or direct database marketing is preferred
  • Practical experience with database products and services is essential
  • Demonstrated excellence in communication
  • A strong, collaborative team orientation
  • Ability to market integrated online and offline data-driven solutions
  • Ability to work independently with limited supervision
  • Self-motivation and a strong work ethic
  • Strong verbal and written communication skills
  • Ability to learn quickly and adapt to changing conditions
  • Strong analytical and problem-solving skills
  • Ability to collaborate effectively with team members
  • Ability to learn and use SaaS platforms including Salesforce, Qlik, and Anteriad Marketing Cloud
  • Must be located in the MST or PST time zones

Beneficii

  • Work-from-home arrangement
  • Flexible paid time off
  • Training and development with unlimited access to the Percipio LMS
  • Combination of collaborative and independent work
  • Community outreach through Anteriad Cares, including staff volunteer opportunities
  • Professional mentoring with career guidance from leadership
  • Benefits package for employees and their families
  • Comprehensive medical coverage with three plan options, plus dental and vision insurance
  • Company-paid short-term disability, long-term disability, and life insurance
  • Optional supplemental life, accident, and critical illness coverage
  • 401(k) plan with company matching
  • Flexible paid time off and a generous holiday schedule
  • Fully paid primary caregiver leave for 12 weeks and parental bonding leave for 2 weeks

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