Redpoint Global Inc.
Redpoint Global Inc.
Redpoint Global Inc. dezvoltă o platformă compozabilă de date despre clienți, care ajută organizațiile să unifice informațiile despre clienți, să îmbunătățească calitatea datelor, să coreleze identitățile și să creeze segmente de public care pot fi valorificate. Platforma sa acceptă gestionarea datelor în timp real și parcursuri personalizate ale clienților, integrându-se în același timp cu mediile tehnologice de marketing existente. Concepută pentru implementare flexibilă în cloud, cloud privat sau infrastructuri locale, Redpoint Global deservește organizații din retail, sănătate, servicii financiare, media, consultanță și logistică.

Customer Success Account Manager - Massachusetts Remote

Manage strategic customer accounts for Redpoint Global’s data and AI-readiness solutions, with responsibility for retention, renewals, adoption, and expansion. Lead onboarding, business reviews, account planning, and cross-functional customer success initiatives.

Descriere

  • Report to the Chief Customer Officer
  • Manage a diverse customer portfolio across company sizes and industries
  • Increase retention, renewals, product adoption, and account expansion
  • Create and execute account plans covering success criteria, stakeholder relationships, and value milestones
  • Conduct business reviews that connect solution usage with business outcomes and uncover growth opportunities
  • Guide customers on relevant use cases, Redpoint capabilities, and industry practices
  • Lead onboarding and sustained adoption through health checks, success plans, and outcome reviews
  • Coordinate Sales, Professional Services, Support, and Product teams for each account
  • Find, qualify, and advance expansion opportunities with Sales
  • Manage renewals, maintain accurate forecasts, identify churn risks, and safeguard the customer base
  • Share customer insights with Product and contribute to feature-prioritization discussions
  • Escalate and resolve risks and issues before they affect customers
  • Build practical expertise in data readiness, ETL, data quality, identity resolution, customer data integration, campaign orchestration, and channel integrations
  • Help customers shape use cases and data foundations for AI and personalization programs
  • Complete additional responsibilities as assigned

Cerințe

  • Three to five years of experience in a comparable role
  • Track record managing enterprise and mid-market accounts with measurable retention and renewal outcomes
  • Experience working with senior stakeholders, including executive sponsors, at enterprise customers
  • Experience developing account roadmaps, engaging multiple stakeholders, and representing customer needs internally
  • Experience leading renewal discussions
  • Experience coordinating cross-functional teams across Sales, Services, Support, and Product
  • Ability to work independently with limited supervision
  • Bachelor’s degree required
  • Three to five years of experience in Customer Success or Account Management required
  • Working knowledge and experience with data readiness and data quality
  • Working knowledge and experience with identity resolution and customer data integration
  • Working knowledge and experience with customer data platforms (CDPs)
  • Working knowledge and experience preparing and governing data for AI and machine-learning applications
  • Working knowledge and experience in marketing campaign management
  • Working knowledge and experience in customer engagement
  • Working knowledge and experience in omnichannel marketing and personalization
  • Must be authorized to work for any US employer; sponsorship is unavailable

Beneficii

  • Medical, dental, and vision insurance
  • Flexible leave policy allowing employees to take time off as needed
  • Ten company-paid holidays

Locuri de muncă similare

Hewlett Packard Enterprise

Senior Channel Presales Technical Architect, Canada

Hewlett Packard Enterprise

Guide channel partners in designing and selling HPE storage and data protection solutions. Build technical advocacy, grow the opportunity pipeline, and support customer engagements.

Deschide
Hewlett Packard Enterprise

Senior Channel Presales Technical Architect, Storage — HPE Canada Remote

Hewlett Packard Enterprise

Help HPE channel partners position, design, and sell storage and data protection solutions. Support solution architecture, demonstrations, proofs of concept, pipeline development, and partner technical advocacy.

Deschide
Hewlett Packard Enterprise

Channel Presales Technical Architect, Canada

Hewlett Packard Enterprise

Guide HPE channel partners in positioning, designing, and delivering storage and data protection solutions. Build partner technical capability, develop pipeline, and help secure competitive wins.

Deschide
Hewlett Packard Enterprise

Senior Network Operations Cloud Engineer (Secret Clearance)

Hewlett Packard Enterprise

Operate HPE’s secure private cloud and datacenter networks supporting federal customers. Troubleshoot classified infrastructure and VMware NSX across Oklahoma, Pennsylvania, and Utah.

Deschide
General Dynamics Information Technology

Senior Azure Cloud Data Engineer

General Dynamics Information Technology

Modernize Indian Health Service clinical records by building Azure data pipelines and scalable healthcare data models. Develop ETL workflows and PySpark transformations for enterprise health data.

Deschide