Redpoint Global Inc.
Redpoint Global Inc.
51 – 200 Employees
ConsultingHealthcareLogistics
Redpoint Global Inc. develops a composable Customer Data Platform that helps organizations unify customer information, improve data quality, resolve identities, and create actionable audience segments. Its platform supports real-time data management and personalized customer journeys while integrating with existing marketing technology environments. Designed for flexible deployment in cloud, private-cloud, or on-premise settings, Redpoint Global serves organizations across retail, healthcare, financial services, media, consulting, and logistics.

Customer Success Account Manager - Massachusetts Remote

Manage strategic customer accounts for Redpoint Global’s data and AI-readiness solutions, with responsibility for retention, renewals, adoption, and expansion. Lead onboarding, business reviews, account planning, and cross-functional customer success initiatives.

Description

  • Report to the Chief Customer Officer
  • Manage a diverse customer portfolio across company sizes and industries
  • Increase retention, renewals, product adoption, and account expansion
  • Create and execute account plans covering success criteria, stakeholder relationships, and value milestones
  • Conduct business reviews that connect solution usage with business outcomes and uncover growth opportunities
  • Guide customers on relevant use cases, Redpoint capabilities, and industry practices
  • Lead onboarding and sustained adoption through health checks, success plans, and outcome reviews
  • Coordinate Sales, Professional Services, Support, and Product teams for each account
  • Find, qualify, and advance expansion opportunities with Sales
  • Manage renewals, maintain accurate forecasts, identify churn risks, and safeguard the customer base
  • Share customer insights with Product and contribute to feature-prioritization discussions
  • Escalate and resolve risks and issues before they affect customers
  • Build practical expertise in data readiness, ETL, data quality, identity resolution, customer data integration, campaign orchestration, and channel integrations
  • Help customers shape use cases and data foundations for AI and personalization programs
  • Complete additional responsibilities as assigned

Requirements

  • Three to five years of experience in a comparable role
  • Track record managing enterprise and mid-market accounts with measurable retention and renewal outcomes
  • Experience working with senior stakeholders, including executive sponsors, at enterprise customers
  • Experience developing account roadmaps, engaging multiple stakeholders, and representing customer needs internally
  • Experience leading renewal discussions
  • Experience coordinating cross-functional teams across Sales, Services, Support, and Product
  • Ability to work independently with limited supervision
  • Bachelor’s degree required
  • Three to five years of experience in Customer Success or Account Management required
  • Working knowledge and experience with data readiness and data quality
  • Working knowledge and experience with identity resolution and customer data integration
  • Working knowledge and experience with customer data platforms (CDPs)
  • Working knowledge and experience preparing and governing data for AI and machine-learning applications
  • Working knowledge and experience in marketing campaign management
  • Working knowledge and experience in customer engagement
  • Working knowledge and experience in omnichannel marketing and personalization
  • Must be authorized to work for any US employer; sponsorship is unavailable

Benefits

  • Medical, dental, and vision insurance
  • Flexible leave policy allowing employees to take time off as needed
  • Ten company-paid holidays

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