Redpoint Global Inc.
Redpoint Global Inc.
Redpoint Global Inc. ұйымдарға клиенттер туралы ақпаратты біріктіруге, деректер сапасын жақсартуға, сәйкестіктерді анықтауға және әрекет етуге болатын аудитория сегменттерін құруға көмектесетін құрамдастырылатын Клиенттер деректері платформасын әзірлейді. Оның платформасы қолданыстағы маркетингтік технологиялар орталарымен біріге отырып, деректерді нақты уақыт режимінде басқаруды және жекелендірілген клиенттік сапарларды қолдайды. Икемді орналастыруға арналған бұл платформа бұлтта, жеке бұлтта немесе жергілікті инфрақұрылымда қолданылып, бөлшек сауда, денсаулық сақтау, қаржылық қызметтер, медиа, консалтинг және логистика салаларындағы ұйымдарға қызмет көрсетеді.

Customer Success Account Manager - Massachusetts Remote

Manage strategic customer accounts for Redpoint Global’s data and AI-readiness solutions, with responsibility for retention, renewals, adoption, and expansion. Lead onboarding, business reviews, account planning, and cross-functional customer success initiatives.

Сипаттама

  • Report to the Chief Customer Officer
  • Manage a diverse customer portfolio across company sizes and industries
  • Increase retention, renewals, product adoption, and account expansion
  • Create and execute account plans covering success criteria, stakeholder relationships, and value milestones
  • Conduct business reviews that connect solution usage with business outcomes and uncover growth opportunities
  • Guide customers on relevant use cases, Redpoint capabilities, and industry practices
  • Lead onboarding and sustained adoption through health checks, success plans, and outcome reviews
  • Coordinate Sales, Professional Services, Support, and Product teams for each account
  • Find, qualify, and advance expansion opportunities with Sales
  • Manage renewals, maintain accurate forecasts, identify churn risks, and safeguard the customer base
  • Share customer insights with Product and contribute to feature-prioritization discussions
  • Escalate and resolve risks and issues before they affect customers
  • Build practical expertise in data readiness, ETL, data quality, identity resolution, customer data integration, campaign orchestration, and channel integrations
  • Help customers shape use cases and data foundations for AI and personalization programs
  • Complete additional responsibilities as assigned

Талаптар

  • Three to five years of experience in a comparable role
  • Track record managing enterprise and mid-market accounts with measurable retention and renewal outcomes
  • Experience working with senior stakeholders, including executive sponsors, at enterprise customers
  • Experience developing account roadmaps, engaging multiple stakeholders, and representing customer needs internally
  • Experience leading renewal discussions
  • Experience coordinating cross-functional teams across Sales, Services, Support, and Product
  • Ability to work independently with limited supervision
  • Bachelor’s degree required
  • Three to five years of experience in Customer Success or Account Management required
  • Working knowledge and experience with data readiness and data quality
  • Working knowledge and experience with identity resolution and customer data integration
  • Working knowledge and experience with customer data platforms (CDPs)
  • Working knowledge and experience preparing and governing data for AI and machine-learning applications
  • Working knowledge and experience in marketing campaign management
  • Working knowledge and experience in customer engagement
  • Working knowledge and experience in omnichannel marketing and personalization
  • Must be authorized to work for any US employer; sponsorship is unavailable

Артықшылықтар

  • Medical, dental, and vision insurance
  • Flexible leave policy allowing employees to take time off as needed
  • Ten company-paid holidays

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