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Customer Success Account Manager - Massachusetts Remote
Manage strategic customer accounts for Redpoint Global’s data and AI-readiness solutions, with responsibility for retention, renewals, adoption, and expansion. Lead onboarding, business reviews, account planning, and cross-functional customer success initiatives.
संयुक्त राज्य
मैसाचुसेट्स$85,000 – $1,15,000 / वर्ष
रिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीअकाउंट मैनेजरबिक्रीविवरण
- Report to the Chief Customer Officer
- Manage a diverse customer portfolio across company sizes and industries
- Increase retention, renewals, product adoption, and account expansion
- Create and execute account plans covering success criteria, stakeholder relationships, and value milestones
- Conduct business reviews that connect solution usage with business outcomes and uncover growth opportunities
- Guide customers on relevant use cases, Redpoint capabilities, and industry practices
- Lead onboarding and sustained adoption through health checks, success plans, and outcome reviews
- Coordinate Sales, Professional Services, Support, and Product teams for each account
- Find, qualify, and advance expansion opportunities with Sales
- Manage renewals, maintain accurate forecasts, identify churn risks, and safeguard the customer base
- Share customer insights with Product and contribute to feature-prioritization discussions
- Escalate and resolve risks and issues before they affect customers
- Build practical expertise in data readiness, ETL, data quality, identity resolution, customer data integration, campaign orchestration, and channel integrations
- Help customers shape use cases and data foundations for AI and personalization programs
- Complete additional responsibilities as assigned
आवश्यकताएँ
- Three to five years of experience in a comparable role
- Track record managing enterprise and mid-market accounts with measurable retention and renewal outcomes
- Experience working with senior stakeholders, including executive sponsors, at enterprise customers
- Experience developing account roadmaps, engaging multiple stakeholders, and representing customer needs internally
- Experience leading renewal discussions
- Experience coordinating cross-functional teams across Sales, Services, Support, and Product
- Ability to work independently with limited supervision
- Bachelor’s degree required
- Three to five years of experience in Customer Success or Account Management required
- Working knowledge and experience with data readiness and data quality
- Working knowledge and experience with identity resolution and customer data integration
- Working knowledge and experience with customer data platforms (CDPs)
- Working knowledge and experience preparing and governing data for AI and machine-learning applications
- Working knowledge and experience in marketing campaign management
- Working knowledge and experience in customer engagement
- Working knowledge and experience in omnichannel marketing and personalization
- Must be authorized to work for any US employer; sponsorship is unavailable
लाभ
- Medical, dental, and vision insurance
- Flexible leave policy allowing employees to take time off as needed
- Ten company-paid holidays
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