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Redpoint Global Inc.
Redpoint Global Inc.
51 – 200 Xodimlar
KonsaltingLogistikaSog‘liqni saqlash
Redpoint Global Inc. tashkilotlarga mijozlar haqidagi ma’lumotlarni birlashtirish, ma’lumotlar sifatini yaxshilash, shaxslarni aniqlash va amaliy auditoriya segmentlarini yaratishda yordam beradigan kompozitsion Mijozlar ma’lumotlari platformasini ishlab chiqadi. Uning platformasi mavjud marketing texnologiyalari muhitlari bilan integratsiyalashgan holda real vaqt rejimida ma’lumotlarni boshqarish va mijozlar uchun shaxsiylashtirilgan yo‘nalishlarni qo‘llab-quvvatlaydi. Moslashuvchan joriy etish uchun ishlab chiqilgan platforma bulutli, xususiy bulutli yoki mahalliy muhitlarda ishlaydi hamda chakana savdo, sog‘liqni saqlash, moliyaviy xizmatlar, media, konsalting va logistika sohalaridagi tashkilotlarga xizmat ko‘rsatadi.
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Kompaniyadagi ish o‘rinlari

Customer Success Account Manager - Massachusetts Remote

Manage strategic customer accounts for Redpoint Global’s data and AI-readiness solutions, with responsibility for retention, renewals, adoption, and expansion. Lead onboarding, business reviews, account planning, and cross-functional customer success initiatives.

USAmerika Qo‘shma ShtatlariMAMassachusets
85 000 $ – 115 000 $ / yil
MasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlar bilan ishlash menejeriSotuv
ETL

Tavsif

  • Report to the Chief Customer Officer
  • Manage a diverse customer portfolio across company sizes and industries
  • Increase retention, renewals, product adoption, and account expansion
  • Create and execute account plans covering success criteria, stakeholder relationships, and value milestones
  • Conduct business reviews that connect solution usage with business outcomes and uncover growth opportunities
  • Guide customers on relevant use cases, Redpoint capabilities, and industry practices
  • Lead onboarding and sustained adoption through health checks, success plans, and outcome reviews
  • Coordinate Sales, Professional Services, Support, and Product teams for each account
  • Find, qualify, and advance expansion opportunities with Sales
  • Manage renewals, maintain accurate forecasts, identify churn risks, and safeguard the customer base
  • Share customer insights with Product and contribute to feature-prioritization discussions
  • Escalate and resolve risks and issues before they affect customers
  • Build practical expertise in data readiness, ETL, data quality, identity resolution, customer data integration, campaign orchestration, and channel integrations
  • Help customers shape use cases and data foundations for AI and personalization programs
  • Complete additional responsibilities as assigned

Talablar

  • Three to five years of experience in a comparable role
  • Track record managing enterprise and mid-market accounts with measurable retention and renewal outcomes
  • Experience working with senior stakeholders, including executive sponsors, at enterprise customers
  • Experience developing account roadmaps, engaging multiple stakeholders, and representing customer needs internally
  • Experience leading renewal discussions
  • Experience coordinating cross-functional teams across Sales, Services, Support, and Product
  • Ability to work independently with limited supervision
  • Bachelor’s degree required
  • Three to five years of experience in Customer Success or Account Management required
  • Working knowledge and experience with data readiness and data quality
  • Working knowledge and experience with identity resolution and customer data integration
  • Working knowledge and experience with customer data platforms (CDPs)
  • Working knowledge and experience preparing and governing data for AI and machine-learning applications
  • Working knowledge and experience in marketing campaign management
  • Working knowledge and experience in customer engagement
  • Working knowledge and experience in omnichannel marketing and personalization
  • Must be authorized to work for any US employer; sponsorship is unavailable

Imtiyozlar

  • Medical, dental, and vision insurance
  • Flexible leave policy allowing employees to take time off as needed
  • Ten company-paid holidays

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H1B vizasi homiysiKonsaltingLogistikaMarketing
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HuquqKo‘chmas mulkQurilish
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