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TDCX
TDCX
Asistență medicalăCălătoriiOspitalitate
TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
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Customer Service Representative - Singapore Onsite

TDCX is hiring a full-time Customer Service Representative in Singapore to support customers across communication channels, resolve issues, close cases, and improve customer satisfaction.

SGSingaporeLa sediuNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Support customers through relevant communication channels.
  • Assess customer needs and investigate existing issues to develop suitable solutions.
  • Resolve customer confusion and aim for first-contact resolution.
  • Coordinate with service partners and internal teams to close cases in line with service standards.
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Deliver services according to established procedures to maintain high customer satisfaction.
  • Develop lasting customer relationships by providing attentive, proactive support.
  • Complete other duties assigned by management and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

Cerințe

  • Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, or equivalent qualification in any field.
  • Two years of relevant work experience is preferred; fresh graduates are encouraged to apply.
  • Strong time management skills and the drive to exceed expectations.
  • Ability to manage multiple tasks and use customer information to tailor responses and actions to individual needs.
  • Strong communication skills, including active listening and empathy.
  • Professional phone etiquette, including appropriate pace, tone, voice quality, grammar, and articulation.
  • Comfort using computers and multiple systems, with the ability to learn and adapt to new platforms.
  • Excellent spoken and written English communication, plus proficiency in the language of the supported market.

Beneficii

  • Attractive remuneration and additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • World-class workspaces.
  • Engaging activities and recognition programs.
  • Strong learning and development plans for career growth.
  • Positive work culture that supports your future.
  • Convenient location with direct public transport links.
  • Flexible working arrangements.
  • Coaching and mentoring from field experts.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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