TDCX
TDCX
TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.

Customer Service Representative - Singapore Onsite

TDCX is hiring a full-time Customer Service Representative in Singapore to support customers across communication channels, resolve issues, close cases, and improve customer satisfaction.

Сипаттама

  • Support customers through relevant communication channels.
  • Assess customer needs and investigate existing issues to develop suitable solutions.
  • Resolve customer confusion and aim for first-contact resolution.
  • Coordinate with service partners and internal teams to close cases in line with service standards.
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Deliver services according to established procedures to maintain high customer satisfaction.
  • Develop lasting customer relationships by providing attentive, proactive support.
  • Complete other duties assigned by management and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

Талаптар

  • Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, or equivalent qualification in any field.
  • Two years of relevant work experience is preferred; fresh graduates are encouraged to apply.
  • Strong time management skills and the drive to exceed expectations.
  • Ability to manage multiple tasks and use customer information to tailor responses and actions to individual needs.
  • Strong communication skills, including active listening and empathy.
  • Professional phone etiquette, including appropriate pace, tone, voice quality, grammar, and articulation.
  • Comfort using computers and multiple systems, with the ability to learn and adapt to new platforms.
  • Excellent spoken and written English communication, plus proficiency in the language of the supported market.

Артықшылықтар

  • Attractive remuneration and additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • World-class workspaces.
  • Engaging activities and recognition programs.
  • Strong learning and development plans for career growth.
  • Positive work culture that supports your future.
  • Convenient location with direct public transport links.
  • Flexible working arrangements.
  • Coaching and mentoring from field experts.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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