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Palm Lake Care
Palm Lake Care
501 – 1.000 Angajați
Asistență medicalăOspitalitateStare de bine
Palm Lake Care este un furnizor australian de servicii de îngrijire rezidențială pentru vârstnici și servicii conexe de bunăstare, care operează mai multe centre de îngrijire în comunități regionale. Echipele sale sprijină rezidenții prin servicii de asistență medicală disponibile 24 de ore din 24, îngrijire rezidențială personalizată, îngrijire temporară și îngrijire paliativă, alături de servicii de sănătate conexe oferite la fața locului, precum îngrijire medicală, fizioterapie și logopedie. Organizația oferă, de asemenea, programe de ospitalitate, stil de viață și orientare comunitară, concepute pentru a promova confortul, conectarea și implicarea rezidenților.
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Locurile de muncă ale companiei

Customer Experience Support – Residential Aged Care Admissions, Toowoomba

Support residential aged care admissions at Palm Lake Care in Toowoomba. Guide families and referral partners through enquiries, tours, documentation, and resident move-ins.

AUAustralia
90.000 $ – 96.000 $ / an
La sediuNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Oversee the complete admissions process from the first enquiry, assessment, and tour through agreement, move-in, and the resident’s first 28 days
  • Assist prospective residents, families, hospitals, health professionals, My Aged Care contacts, and community partners
  • Lead considerate tours and provide prompt, tailored follow-up
  • Prepare Resident Care Agreements, fee details, and admission paperwork
  • Develop referral relationships with hospitals, social workers, health professionals, and community organisations throughout Toowoomba and the Darling Downs
  • Work with operational, clinical, and care teams to coordinate appropriate admissions and deliver a person-centred welcome
  • Keep enquiry, waitlist, and admissions information accurate and up to date
  • Maintain the CRM pipeline and move vacancies forward efficiently
  • Track conversion activity, family feedback, and local market insights to support occupancy and strengthen the customer experience

Cerințe

  • Proven success in residential aged care admissions, healthcare intake, retirement living, client services, relationship management, or consultative sales
  • A warm, composed, and respectful manner when supporting families through time-sensitive or emotional decisions
  • Confidence handling enquiries, waitlists, follow-up workflows, conversion metrics, and performance targets
  • Strong administrative capability and meticulous attention to detail when managing agreements, resident records, fee information, and compliance documents
  • Excellent written and verbal communication skills
  • Ability to explain complex information in a clear and sensitive way
  • Comfort using Microsoft Office and CRM or customer-management systems, with the ability to learn new platforms
  • Knowledge of My Aged Care, residential aged care admissions, funding arrangements, or referral networks is highly regarded
  • Current National Police Check or willingness to obtain one
  • Valid national police check and successful pre-employment medical assessment required

Beneficii

  • Superannuation
  • Permanent full-time employment
  • Purpose-led work with a direct impact on residents and their families
  • Support from an established aged care provider and a collaborative local team
  • Employee Assistance Program
  • Palm Lake Care staff perks
  • Complimentary beverages, treats, fruit, and snacks
  • Free, confidential assistance through the Employee Assistance Program
  • Smoke-free workplace

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