Palm Lake Care
Palm Lake Care
Palm Lake Care — Австралияда стационарлық қарттар күтімі және соған байланысты әл-ауқат қызметтерін ұсынатын, аймақтық қауымдастықтарда бірнеше күтім үйін басқаратын ұйым. Оның командалары тұрғындарға тәулік бойы мейіргерлік көмек, жекелендірілген стационарлық, уақытша және паллиативтік күтіммен қатар, медициналық көмек, физиотерапия және сөйлеу патологиясы сияқты мекеме ішіндегі одақтас денсаулық сақтау қызметтері арқылы қолдау көрсетеді. Ұйым сондай-ақ тұрғындардың жайлылығын, байланысын және белсенді қатысуын арттыруға бағытталған қонақжайлық, өмір салты және қауымдастыққа бағытталған бағдарламаларды жүзеге асырады.

Customer Experience Support – Residential Aged Care Admissions, Toowoomba

Support residential aged care admissions at Palm Lake Care in Toowoomba. Guide families and referral partners through enquiries, tours, documentation, and resident move-ins.

Сипаттама

  • Oversee the complete admissions process from the first enquiry, assessment, and tour through agreement, move-in, and the resident’s first 28 days
  • Assist prospective residents, families, hospitals, health professionals, My Aged Care contacts, and community partners
  • Lead considerate tours and provide prompt, tailored follow-up
  • Prepare Resident Care Agreements, fee details, and admission paperwork
  • Develop referral relationships with hospitals, social workers, health professionals, and community organisations throughout Toowoomba and the Darling Downs
  • Work with operational, clinical, and care teams to coordinate appropriate admissions and deliver a person-centred welcome
  • Keep enquiry, waitlist, and admissions information accurate and up to date
  • Maintain the CRM pipeline and move vacancies forward efficiently
  • Track conversion activity, family feedback, and local market insights to support occupancy and strengthen the customer experience

Талаптар

  • Proven success in residential aged care admissions, healthcare intake, retirement living, client services, relationship management, or consultative sales
  • A warm, composed, and respectful manner when supporting families through time-sensitive or emotional decisions
  • Confidence handling enquiries, waitlists, follow-up workflows, conversion metrics, and performance targets
  • Strong administrative capability and meticulous attention to detail when managing agreements, resident records, fee information, and compliance documents
  • Excellent written and verbal communication skills
  • Ability to explain complex information in a clear and sensitive way
  • Comfort using Microsoft Office and CRM or customer-management systems, with the ability to learn new platforms
  • Knowledge of My Aged Care, residential aged care admissions, funding arrangements, or referral networks is highly regarded
  • Current National Police Check or willingness to obtain one
  • Valid national police check and successful pre-employment medical assessment required

Артықшылықтар

  • Superannuation
  • Permanent full-time employment
  • Purpose-led work with a direct impact on residents and their families
  • Support from an established aged care provider and a collaborative local team
  • Employee Assistance Program
  • Palm Lake Care staff perks
  • Complimentary beverages, treats, fruit, and snacks
  • Free, confidential assistance through the Employee Assistance Program
  • Smoke-free workplace

Ұқсас жұмыс орындары

NatWest Group

Senior Product Designer, NatWest Group

NatWest Group

Lead end-to-end UX and UI design across a portfolio of Coutts fintech products. Use research, prototyping and workshops to shape customer experiences in a hybrid role in the United Kingdom.

Ашу
MAËLYS

Brand Designer, MAËLYS (Hybrid, Israel)

MAËLYS

Create digital campaigns, email designs, print assets, and e-commerce experiences for global body care brand MAËLYS. Use Figma, Adobe Creative Cloud, and AI tools to produce polished, consistent brand work.

Ашу
voize

Care Expert, EHR Consulting (Vivendi and MediFox DAN)

voize

Advise care providers on configuring Vivendi and MediFox for voize’s AI documentation platform. Support implementations and go-lives, and help develop scalable ways to enable care systems.

Ашу
Information Commissioner's Office

Senior Design Manager, Capital Projects

Information Commissioner's Office

Lead engineering delivery for Anglian Water’s AMP8 capital investment programme. Oversee project governance, NEC3 contracts and alliance partners across East Anglia.

Ашу
Latham & Watkins

Graphic and Presentation Designer

Latham & Watkins

Designs proposals, pitch materials, and client relationship content for Latham & Watkins, an international law firm. Manages visual design projects from initial concept through production in Manchester.

Ашу
Saab

BI Developer, Qlik and Microsoft Fabric — Saab

Saab

Build Qlik, Power BI, and Microsoft Fabric analytics solutions for Saab’s defense and security business. Turn data into actionable insights and AI-enabled capabilities.

Ашу
TaskUs

Data Visualization Analyst

TaskUs

Create Power BI dashboards and reports for TaskUs clients, turning complex data into clear, useful insights. Collaborate with business and technical teams to deliver accurate reporting.

Ашу
Eli Lilly and Company

Associate Director, Talent Analytics and Assessment Science — Eli Lilly, Indianapolis Hybrid

Eli Lilly and Company

Lead Lilly’s employee listening strategy and assessment science. Use psychometrics, program evaluation, and responsible AI analytics to inform workforce decisions.

Ашу
Expleo Group

Data Engineer, Expleo Group — Portugal Hybrid

Expleo Group

Build ETL/ELT pipelines and reusable data products for Expleo’s engineering and technology services. Connect Azure, Snowflake, APIs, and AWS sources to support AI, analytics, and reporting.

Ашу