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Palm Lake Care
Palm Lake Care
501 – 1,000 कर्मचारी
आतिथ्यसमग्र स्वास्थ्यस्वास्थ्य सेवा
Palm Lake Care ऑस्ट्रेलिया में आवासीय वृद्ध देखभाल और इससे जुड़ी कल्याण सेवाएँ प्रदान करने वाली संस्था है, जो क्षेत्रीय समुदायों में कई देखभाल गृह संचालित करती है। इसकी टीमें निवासियों को 24 घंटे की नर्सिंग, व्यक्तिगत आवासीय देखभाल, राहत देखभाल और उपशामक देखभाल के साथ-साथ परिसर में उपलब्ध संबद्ध स्वास्थ्य सेवाओं, जैसे चिकित्सा, फिजियोथेरेपी और स्पीच पैथोलॉजी देखभाल, के माध्यम से सहायता देती हैं। यह संस्था निवासियों के आराम, जुड़ाव और सहभागिता को बढ़ावा देने के उद्देश्य से आतिथ्य, जीवनशैली और समुदाय-केंद्रित कार्यक्रम भी संचालित करती है।
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कंपनी की नौकरियाँ

Customer Experience Support – Residential Aged Care Admissions, Toowoomba

Support residential aged care admissions at Palm Lake Care in Toowoomba. Guide families and referral partners through enquiries, tours, documentation, and resident move-ins.

AUऑस्ट्रेलिया
$90,000 – $96,000 / वर्ष
ऑन-साइटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सहायता

विवरण

  • Oversee the complete admissions process from the first enquiry, assessment, and tour through agreement, move-in, and the resident’s first 28 days
  • Assist prospective residents, families, hospitals, health professionals, My Aged Care contacts, and community partners
  • Lead considerate tours and provide prompt, tailored follow-up
  • Prepare Resident Care Agreements, fee details, and admission paperwork
  • Develop referral relationships with hospitals, social workers, health professionals, and community organisations throughout Toowoomba and the Darling Downs
  • Work with operational, clinical, and care teams to coordinate appropriate admissions and deliver a person-centred welcome
  • Keep enquiry, waitlist, and admissions information accurate and up to date
  • Maintain the CRM pipeline and move vacancies forward efficiently
  • Track conversion activity, family feedback, and local market insights to support occupancy and strengthen the customer experience

आवश्यकताएँ

  • Proven success in residential aged care admissions, healthcare intake, retirement living, client services, relationship management, or consultative sales
  • A warm, composed, and respectful manner when supporting families through time-sensitive or emotional decisions
  • Confidence handling enquiries, waitlists, follow-up workflows, conversion metrics, and performance targets
  • Strong administrative capability and meticulous attention to detail when managing agreements, resident records, fee information, and compliance documents
  • Excellent written and verbal communication skills
  • Ability to explain complex information in a clear and sensitive way
  • Comfort using Microsoft Office and CRM or customer-management systems, with the ability to learn new platforms
  • Knowledge of My Aged Care, residential aged care admissions, funding arrangements, or referral networks is highly regarded
  • Current National Police Check or willingness to obtain one
  • Valid national police check and successful pre-employment medical assessment required

लाभ

  • Superannuation
  • Permanent full-time employment
  • Purpose-led work with a direct impact on residents and their families
  • Support from an established aged care provider and a collaborative local team
  • Employee Assistance Program
  • Palm Lake Care staff perks
  • Complimentary beverages, treats, fruit, and snacks
  • Free, confidential assistance through the Employee Assistance Program
  • Smoke-free workplace

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