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Palm Lake Care
Palm Lake Care
501 – 1 000 Xodimlar
FarovonlikMehmondo‘stlikSog‘liqni saqlash
Palm Lake Care Avstraliyada statsionar keksalar parvarishi va u bilan bog‘liq farovonlik xizmatlarini ko‘rsatuvchi, mintaqaviy jamoalarda bir nechta parvarish uylarini boshqaruvchi tashkilotdir. Uning jamoalari yashovchilarni 24 soatlik hamshiralik xizmati, shaxsiylashtirilgan statsionar, vaqtinchalik va palliativ parvarish, shuningdek, tibbiy yordam, fizioterapiya va nutq patologiyasi kabi muassasa ichidagi qo‘shimcha sog‘liqni saqlash xizmatlari orqali qo‘llab-quvvatlaydi. Tashkilot, shuningdek, yashovchilarning qulayligi, ijtimoiy aloqalari va faol ishtirokini rivojlantirishga qaratilgan mehmondo‘stlik, turmush tarzi va jamoatchilikka yo‘naltirilgan dasturlarni amalga oshiradi.
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Customer Experience Support – Residential Aged Care Admissions, Toowoomba

Support residential aged care admissions at Palm Lake Care in Toowoomba. Guide families and referral partners through enquiries, tours, documentation, and resident move-ins.

AUAvstraliya
90 000 $ – 96 000 $ / yil
OfisdaTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Oversee the complete admissions process from the first enquiry, assessment, and tour through agreement, move-in, and the resident’s first 28 days
  • Assist prospective residents, families, hospitals, health professionals, My Aged Care contacts, and community partners
  • Lead considerate tours and provide prompt, tailored follow-up
  • Prepare Resident Care Agreements, fee details, and admission paperwork
  • Develop referral relationships with hospitals, social workers, health professionals, and community organisations throughout Toowoomba and the Darling Downs
  • Work with operational, clinical, and care teams to coordinate appropriate admissions and deliver a person-centred welcome
  • Keep enquiry, waitlist, and admissions information accurate and up to date
  • Maintain the CRM pipeline and move vacancies forward efficiently
  • Track conversion activity, family feedback, and local market insights to support occupancy and strengthen the customer experience

Talablar

  • Proven success in residential aged care admissions, healthcare intake, retirement living, client services, relationship management, or consultative sales
  • A warm, composed, and respectful manner when supporting families through time-sensitive or emotional decisions
  • Confidence handling enquiries, waitlists, follow-up workflows, conversion metrics, and performance targets
  • Strong administrative capability and meticulous attention to detail when managing agreements, resident records, fee information, and compliance documents
  • Excellent written and verbal communication skills
  • Ability to explain complex information in a clear and sensitive way
  • Comfort using Microsoft Office and CRM or customer-management systems, with the ability to learn new platforms
  • Knowledge of My Aged Care, residential aged care admissions, funding arrangements, or referral networks is highly regarded
  • Current National Police Check or willingness to obtain one
  • Valid national police check and successful pre-employment medical assessment required

Imtiyozlar

  • Superannuation
  • Permanent full-time employment
  • Purpose-led work with a direct impact on residents and their families
  • Support from an established aged care provider and a collaborative local team
  • Employee Assistance Program
  • Palm Lake Care staff perks
  • Complimentary beverages, treats, fruit, and snacks
  • Free, confidential assistance through the Employee Assistance Program
  • Smoke-free workplace

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