GEOTAB
GEOTAB
GEOTAB dezvoltă tehnologii comerciale de telematică ce conectează vehiculele și alte active la internet, transformând datele operaționale în informații accesibile pe web pentru gestionarea flotelor. Produsele sale sprijină optimizarea flotelor, productivitatea, siguranța, conformitatea, sustenabilitatea, monitorizarea activelor, siguranța bazată pe video și planificarea electrificării. Compania deservește organizații din transportul comercial, logistică, producție, consultanță și sectorul guvernamental, iar activitatea sa este relevantă pentru echipele care dezvoltă platforme pentru vehicule conectate, soluții de analiză a datelor, operațiuni de flotă și soluții de mobilitate sustenabilă.

Bilingual French Technical Support Specialist – Canada Hybrid

Provide bilingual technical support for Geotab’s connected-vehicle IoT platform, GO devices, MyGeotab, and integrated partner technologies. Diagnose hardware, software, database, connectivity, and customer platform issues.

Descriere

  • Deliver advanced technical support to customers and partners using Geotab products, including GO devices, MyGeotab, and integrated partner technologies
  • Investigate and resolve complex hardware and software problems
  • Manage support cases from first contact through final resolution
  • Create and maintain thorough support records and documentation
  • Participate in 24/7 support coverage through rotating shifts
  • Assist partners, customers, sales teams, and internal stakeholders by phone, chat, and email
  • Advise on database configuration, user administration, rules and reporting, device errors, network communications, portal settings, and product implementation
  • Diagnose connectivity, installation, and platform-related questions
  • Coordinate device and accessory returns or replacements with internal teams
  • Address customer complaints and refer critical issues to management
  • Protect customer information and maintain data security
  • Contribute to Geotab’s global strategic programs
  • Work with customers, partners, and internal technical teams on cameras, keyless systems, and other connected technologies

Cerințe

  • Fluent spoken and written English and French
  • A post-secondary diploma or degree in engineering, computer science, or a related discipline is highly valued
  • One to three years of experience in customer service or technical support
  • One to three years of experience troubleshooting technical hardware or software
  • Advanced Excel capability, including pivot tables and report creation
  • Working knowledge of SQL, Python, C#, JavaScript, or similar programming languages is highly valued
  • Familiarity with data warehouses such as Google BigQuery is highly valued
  • Technical proficiency with Google Workspace tools, including Sheets, Docs, and Slides
  • Comfort communicating with customers by phone, email, and chat
  • Strong analytical, troubleshooting, verbal communication, and written communication skills
  • Strong interpersonal and relationship-building abilities across all organizational levels
  • Excellent organization skills and the ability to manage multiple tasks and projects
  • Commitment to staying current with technology and adapting to changing market requirements
  • Experience in a technical or engineering organization is an asset
  • Availability for any schedule in a 24/7 operation, including afternoons, evenings, overnight shifts, weekends, and holidays
  • A home internet connection with minimum speeds of 50 Mbps download and 10 Mbps upload
  • Eligibility to work and the ability to pass a background check

Beneficii

  • Flexible work arrangements
  • Home office reimbursement program
  • Baby bonus and parental-leave top-up program
  • Online learning and networking opportunities
  • Electric vehicle purchase incentive program
  • Medical and dental benefits
  • Retirement savings program
  • Flexible hybrid work model
  • Online social events, chat rooms, and gatherings
  • Recruitment and assessment accommodations for people with disabilities

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