GEOTAB
GEOTAB
GEOTAB वाणिज्यिक टेलीमैटिक्स तकनीक विकसित करती है, जो वाहनों और अन्य परिसंपत्तियों को इंटरनेट से जोड़कर परिचालन संबंधी डेटा को बेड़े प्रबंधन के लिए वेब-आधारित जानकारी में बदलती है। इसके उत्पाद बेड़े के अनुकूलन, उत्पादकता, सुरक्षा, अनुपालन, स्थिरता, परिसंपत्ति ट्रैकिंग, वीडियो-आधारित सुरक्षा और विद्युतीकरण योजना में सहायता करते हैं। कंपनी वाणिज्यिक परिवहन, लॉजिस्टिक्स, विनिर्माण, परामर्श और सरकारी क्षेत्रों के संगठनों को सेवाएं देती है, जिससे उसका काम कनेक्टेड-वाहन प्लेटफ़ॉर्म, डेटा विश्लेषण, बेड़े संचालन और टिकाऊ गतिशीलता समाधान विकसित करने वाली टीमों के लिए प्रासंगिक बनता है।

Bilingual French Technical Support Specialist – Canada Hybrid

Provide bilingual technical support for Geotab’s connected-vehicle IoT platform, GO devices, MyGeotab, and integrated partner technologies. Diagnose hardware, software, database, connectivity, and customer platform issues.

विवरण

  • Deliver advanced technical support to customers and partners using Geotab products, including GO devices, MyGeotab, and integrated partner technologies
  • Investigate and resolve complex hardware and software problems
  • Manage support cases from first contact through final resolution
  • Create and maintain thorough support records and documentation
  • Participate in 24/7 support coverage through rotating shifts
  • Assist partners, customers, sales teams, and internal stakeholders by phone, chat, and email
  • Advise on database configuration, user administration, rules and reporting, device errors, network communications, portal settings, and product implementation
  • Diagnose connectivity, installation, and platform-related questions
  • Coordinate device and accessory returns or replacements with internal teams
  • Address customer complaints and refer critical issues to management
  • Protect customer information and maintain data security
  • Contribute to Geotab’s global strategic programs
  • Work with customers, partners, and internal technical teams on cameras, keyless systems, and other connected technologies

आवश्यकताएँ

  • Fluent spoken and written English and French
  • A post-secondary diploma or degree in engineering, computer science, or a related discipline is highly valued
  • One to three years of experience in customer service or technical support
  • One to three years of experience troubleshooting technical hardware or software
  • Advanced Excel capability, including pivot tables and report creation
  • Working knowledge of SQL, Python, C#, JavaScript, or similar programming languages is highly valued
  • Familiarity with data warehouses such as Google BigQuery is highly valued
  • Technical proficiency with Google Workspace tools, including Sheets, Docs, and Slides
  • Comfort communicating with customers by phone, email, and chat
  • Strong analytical, troubleshooting, verbal communication, and written communication skills
  • Strong interpersonal and relationship-building abilities across all organizational levels
  • Excellent organization skills and the ability to manage multiple tasks and projects
  • Commitment to staying current with technology and adapting to changing market requirements
  • Experience in a technical or engineering organization is an asset
  • Availability for any schedule in a 24/7 operation, including afternoons, evenings, overnight shifts, weekends, and holidays
  • A home internet connection with minimum speeds of 50 Mbps download and 10 Mbps upload
  • Eligibility to work and the ability to pass a background check

लाभ

  • Flexible work arrangements
  • Home office reimbursement program
  • Baby bonus and parental-leave top-up program
  • Online learning and networking opportunities
  • Electric vehicle purchase incentive program
  • Medical and dental benefits
  • Retirement savings program
  • Flexible hybrid work model
  • Online social events, chat rooms, and gatherings
  • Recruitment and assessment accommodations for people with disabilities

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