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GEOTAB
GEOTAB
1,001 – 5,000 Employees
H1B Visa SponsorConsultingLogisticsManufacturing
GEOTAB develops commercial telematics technology that connects vehicles and other assets to the internet, turning operational data into web-based insights for fleet management. Its products support fleet optimization, productivity, safety, compliance, sustainability, asset tracking, video-based safety, and electrification planning. The company serves organizations across commercial transportation, logistics, manufacturing, consulting, and government, making its work relevant to teams building connected-vehicle platforms, data analytics, fleet operations, and sustainable mobility solutions.
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Bilingual French Technical Support Specialist – Canada Hybrid

Provide bilingual technical support for Geotab’s connected-vehicle IoT platform, GO devices, MyGeotab, and integrated partner technologies. Diagnose hardware, software, database, connectivity, and customer platform issues.

CACanada
$52,600 – $60,500 / year
HybridFull-timeJuniorNo degree requiredEnglish RequiredFrench RequiredIT Support
BigQueryJavaScriptPythonSQL

Description

  • Deliver advanced technical support to customers and partners using Geotab products, including GO devices, MyGeotab, and integrated partner technologies
  • Investigate and resolve complex hardware and software problems
  • Manage support cases from first contact through final resolution
  • Create and maintain thorough support records and documentation
  • Participate in 24/7 support coverage through rotating shifts
  • Assist partners, customers, sales teams, and internal stakeholders by phone, chat, and email
  • Advise on database configuration, user administration, rules and reporting, device errors, network communications, portal settings, and product implementation
  • Diagnose connectivity, installation, and platform-related questions
  • Coordinate device and accessory returns or replacements with internal teams
  • Address customer complaints and refer critical issues to management
  • Protect customer information and maintain data security
  • Contribute to Geotab’s global strategic programs
  • Work with customers, partners, and internal technical teams on cameras, keyless systems, and other connected technologies

Requirements

  • Fluent spoken and written English and French
  • A post-secondary diploma or degree in engineering, computer science, or a related discipline is highly valued
  • One to three years of experience in customer service or technical support
  • One to three years of experience troubleshooting technical hardware or software
  • Advanced Excel capability, including pivot tables and report creation
  • Working knowledge of SQL, Python, C#, JavaScript, or similar programming languages is highly valued
  • Familiarity with data warehouses such as Google BigQuery is highly valued
  • Technical proficiency with Google Workspace tools, including Sheets, Docs, and Slides
  • Comfort communicating with customers by phone, email, and chat
  • Strong analytical, troubleshooting, verbal communication, and written communication skills
  • Strong interpersonal and relationship-building abilities across all organizational levels
  • Excellent organization skills and the ability to manage multiple tasks and projects
  • Commitment to staying current with technology and adapting to changing market requirements
  • Experience in a technical or engineering organization is an asset
  • Availability for any schedule in a 24/7 operation, including afternoons, evenings, overnight shifts, weekends, and holidays
  • A home internet connection with minimum speeds of 50 Mbps download and 10 Mbps upload
  • Eligibility to work and the ability to pass a background check

Benefits

  • Flexible work arrangements
  • Home office reimbursement program
  • Baby bonus and parental-leave top-up program
  • Online learning and networking opportunities
  • Electric vehicle purchase incentive program
  • Medical and dental benefits
  • Retirement savings program
  • Flexible hybrid work model
  • Online social events, chat rooms, and gatherings
  • Recruitment and assessment accommodations for people with disabilities

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