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GEOTAB
GEOTAB
1.001 – 5.000 Angajați
Sponsor pentru viza H1BConsultanțăIndustria prelucrătoareLogistică
GEOTAB dezvoltă tehnologii comerciale de telematică ce conectează vehiculele și alte active la internet, transformând datele operaționale în informații accesibile pe web pentru gestionarea flotelor. Produsele sale sprijină optimizarea flotelor, productivitatea, siguranța, conformitatea, sustenabilitatea, monitorizarea activelor, siguranța bazată pe video și planificarea electrificării. Compania deservește organizații din transportul comercial, logistică, producție, consultanță și sectorul guvernamental, iar activitatea sa este relevantă pentru echipele care dezvoltă platforme pentru vehicule conectate, soluții de analiză a datelor, operațiuni de flotă și soluții de mobilitate sustenabilă.
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Bilingual French Technical Support Specialist - Atlanta Hybrid

Provide bilingual French and English technical support for Geotab customers using connected transportation hardware, software, and fleet-management platforms. Resolve product and partner technology issues through phone, chat, and email while supporting 24/7 service operations.

USStatele Unite ale AmericiiMIMichiganNVNevadaHibridNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: francezăAsistență IT
BigQueryJavaScriptPythonSQL

Descriere

  • Deliver expert technical assistance to customers and partners
  • Investigate and resolve complex hardware and software problems involving Geotab GO devices, the MyGeotab platform, and integrated partner technologies
  • Manage support cases from first contact through final resolution
  • Keep comprehensive and accurate support records
  • Participate in 24/7 support coverage through rotating shifts
  • Coordinate with customers, partners, and internal technical teams to escalate complex cases and develop solutions
  • Assist partners, customers, sales representatives, and internal teams through phone, chat, and email
  • Advise on database configuration, user administration, rules and reporting, device errors, network communications, portal settings, and product deployment
  • Troubleshoot connectivity, installation, and platform-related questions
  • Arrange device and accessory returns or replacements
  • Address customer complaints and refer critical issues to management
  • Protect customer information and maintain data security
  • Contribute to Geotab’s global strategic initiatives

Cerințe

  • Fluent written and spoken English and French communication skills
  • A post-secondary diploma or degree in engineering, computer science, or a related discipline is highly valued
  • One to three years of customer service or technical support experience
  • One to three years of experience troubleshooting technical hardware or software issues
  • Advanced Excel proficiency, including pivot tables and report creation
  • Working knowledge of SQL, Python, C#, or JavaScript is highly valued
  • Familiarity with data warehouses such as Google BigQuery is highly valued
  • Technical proficiency with Google Workspace tools, including Sheets, Docs, and Slides
  • Confidence communicating with customers by phone, email, and chat
  • Strong analytical, problem-solving, verbal communication, and written communication skills
  • Strong interpersonal abilities and relationship-building skills
  • Excellent organization and the ability to manage multiple tasks and projects at once
  • Willingness to stay current with technology and adapt to changing market needs
  • Experience in a technical or engineering organization is an asset
  • Availability for any 24/7 schedule, including afternoons, evenings, overnight shifts, weekends, and holidays
  • A reliable home internet connection with at least 50 Mbps download and 10 Mbps upload speeds
  • Eligibility to work in the United States, verified through E-Verify

Beneficii

  • Flexible working arrangements
  • Home office reimbursement program
  • Baby bonus and parental leave top-up program
  • Online learning and networking opportunities
  • Electric vehicle purchase incentive program
  • Medical and dental benefits
  • Retirement savings program
  • 24/7 support operations
  • Flexible hybrid work model
  • Online social events, chat rooms, and gatherings
  • Support for reliable internet service during virtual work

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