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GEOTAB
GEOTAB
1,001 – 5,000 Employees
H1B Visa SponsorConsultingLogisticsManufacturing
GEOTAB develops commercial telematics technology that connects vehicles and other assets to the internet, turning operational data into web-based insights for fleet management. Its products support fleet optimization, productivity, safety, compliance, sustainability, asset tracking, video-based safety, and electrification planning. The company serves organizations across commercial transportation, logistics, manufacturing, consulting, and government, making its work relevant to teams building connected-vehicle platforms, data analytics, fleet operations, and sustainable mobility solutions.
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Bilingual French Technical Support Specialist - Atlanta Hybrid

Provide bilingual French and English technical support for Geotab customers using connected transportation hardware, software, and fleet-management platforms. Resolve product and partner technology issues through phone, chat, and email while supporting 24/7 service operations.

USUnited StatesMIMichiganNVNevadaHybridFull-timeJuniorNo degree requiredEnglish RequiredFrench RequiredIT Support
BigQueryJavaScriptPythonSQL

Description

  • Deliver expert technical assistance to customers and partners
  • Investigate and resolve complex hardware and software problems involving Geotab GO devices, the MyGeotab platform, and integrated partner technologies
  • Manage support cases from first contact through final resolution
  • Keep comprehensive and accurate support records
  • Participate in 24/7 support coverage through rotating shifts
  • Coordinate with customers, partners, and internal technical teams to escalate complex cases and develop solutions
  • Assist partners, customers, sales representatives, and internal teams through phone, chat, and email
  • Advise on database configuration, user administration, rules and reporting, device errors, network communications, portal settings, and product deployment
  • Troubleshoot connectivity, installation, and platform-related questions
  • Arrange device and accessory returns or replacements
  • Address customer complaints and refer critical issues to management
  • Protect customer information and maintain data security
  • Contribute to Geotab’s global strategic initiatives

Requirements

  • Fluent written and spoken English and French communication skills
  • A post-secondary diploma or degree in engineering, computer science, or a related discipline is highly valued
  • One to three years of customer service or technical support experience
  • One to three years of experience troubleshooting technical hardware or software issues
  • Advanced Excel proficiency, including pivot tables and report creation
  • Working knowledge of SQL, Python, C#, or JavaScript is highly valued
  • Familiarity with data warehouses such as Google BigQuery is highly valued
  • Technical proficiency with Google Workspace tools, including Sheets, Docs, and Slides
  • Confidence communicating with customers by phone, email, and chat
  • Strong analytical, problem-solving, verbal communication, and written communication skills
  • Strong interpersonal abilities and relationship-building skills
  • Excellent organization and the ability to manage multiple tasks and projects at once
  • Willingness to stay current with technology and adapt to changing market needs
  • Experience in a technical or engineering organization is an asset
  • Availability for any 24/7 schedule, including afternoons, evenings, overnight shifts, weekends, and holidays
  • A reliable home internet connection with at least 50 Mbps download and 10 Mbps upload speeds
  • Eligibility to work in the United States, verified through E-Verify

Benefits

  • Flexible working arrangements
  • Home office reimbursement program
  • Baby bonus and parental leave top-up program
  • Online learning and networking opportunities
  • Electric vehicle purchase incentive program
  • Medical and dental benefits
  • Retirement savings program
  • 24/7 support operations
  • Flexible hybrid work model
  • Online social events, chat rooms, and gatherings
  • Support for reliable internet service during virtual work

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