Argano este o firmă de consultanță în management și transformare digitală, care ajută companiile să își îmbunătățească operațiunile prin strategie de afaceri, consultanță pentru performanță și implementarea tehnologiilor. Serviciile sale acoperă migrarea în cloud, dezvoltarea și asistența aplicațiilor, sistemele ERP și aplicațiile de business, precum și serviciile gestionate. Argano activează și în domeniile inteligenței artificiale generative și agentice, al orchestrării și guvernanței IA, al ingineriei datelor, depozitelor de date și inteligenței de afaceri, ajutând organizațiile să integreze aceste capabilități în fluxurile operaționale de lucru. Compania deservește clienți din sectoarele lanțului de aprovizionare și logisticii, comerțului cu amănuntul și bunurilor de consum, producției, sănătății și științelor vieții, serviciilor financiare și construcțiilor.
Senior Director of Client Engagement, Canada (Remote)
Lead strategic client accounts at Argano, a digital consultancy. Build executive relationships, guide service delivery, grow revenue, and strengthen long-term partnerships.
Descriere
- Build and sustain executive relationships with key client stakeholders.
- Advise clients on strategic direction and solutions that advance their business goals.
- Create and deliver account plans that grow current engagements and uncover new revenue.
- Strengthen client satisfaction, retention, and lasting partnerships through active account management.
- Work with delivery teams to deliver projects, programs, and managed services successfully.
- Coordinate with sales, consulting, delivery, and recruiting teams to match capabilities and resources to client needs.
- Run executive business reviews, sharing performance data, project updates, risks, and strategic advice with client leaders.
- Oversee contract negotiations, renewals, statements of work, and commercial discussions.
- Track engagement health and address risks to client outcomes early.
- Contribute to proposals, client presentations, and business development efforts.
- Find ways to broaden services and deepen client relationships.
- Coach and develop Client Engagement Managers and other client-facing staff.
- Help shape organizational plans, forecasts, and strategic growth efforts.
- Follow industry developments, emerging technologies, and market trends to better support clients.
Cerințe
- Bachelor’s degree in business administration, management, information technology, or a related discipline.
- At least 12 years of experience in client engagement, consulting, account management, professional services, or business development.
- At least 7 years leading strategic client relationships and customer-facing teams.
- Track record of managing and expanding multimillion-dollar client accounts.
- Evidence of meeting revenue growth, client retention, and profitability goals.
- Executive presence and ability to influence senior and C-suite stakeholders.
- Strong communication, presentation, negotiation, and relationship-building skills.
- Solid financial and operational management experience, including forecasting, budgeting, and revenue planning.
- Background leading complex consulting, transformation, or professional services engagements.
- Willingness to travel as needed for client work and business development.
- Experience in consulting, technology services, professional services, or business transformation.
- Knowledge of enterprise business applications and digital transformation initiatives.
- Experience managing strategic enterprise accounts.
- Ability to lead cross-functional teams in a matrixed organization.
Beneficii
- Equal opportunity employer.
- Travel as needed to support client work and business development.