Resolv Global
Resolv Global
51 – 200 Angajați
B2BConsultanțăRecrutare
Resolv Global este o companie de externalizare a proceselor de afaceri și de recrutare, care ajută companiile să ofere servicii pentru clienți, asistență tehnică și operațiuni de back-office la scară largă. Echipele sale multilingve lucrează în șase centre de livrare și în locații la distanță, oferind suport în peste 18 limbi și modele de lucru hibrid, de acasă și servicii disponibile 24/7. Compania combină expertiza în gestionarea forței de muncă cu tehnologia pentru a ajuta clienții enterprise, inclusiv organizații din Fortune 500, să deservească clienți de pe piețele internaționale.

Bilingual Collections Specialist - Mexico and Colombia

Work remotely as a bilingual collections specialist supporting customers in Mexico and Colombia. Manage collection calls, payment negotiations, account follow-up, and compliance in a performance-focused team.

Descriere

  • Conduct inbound and outbound collections calls with professionalism and efficiency
  • Negotiate payment plans and work toward resolving overdue accounts
  • Maintain regular follow-up communications with customers
  • Record account interactions and status updates accurately
  • Follow FDCPA requirements and applicable collections regulations
  • Achieve and surpass individual and team performance targets
  • Remain professional and composed during difficult customer conversations
  • Complete the resume and prescreen questionnaire review, one-way video interview, live interview, and final interview stages

Cerințe

  • Prior BPO collections experience is required
  • Experience with third-party collections is strongly preferred
  • Solid knowledge of FDCPA requirements and collections compliance regulations
  • Excellent spoken and written English communication skills
  • Fluent Spanish communication skills
  • Strong negotiation and objection-handling skills
  • Goal-focused approach with the ability to achieve performance targets
  • Prior remote or work-from-home experience is preferred
  • Permanent residence in Mexico or Colombia is required
  • Applicants must meet all technical requirements listed below
  • Windows 11 PC; Mac computers are not supported
  • At least 16 GB of RAM
  • Intel i5 processor or higher
  • Dual monitors
  • Webcam
  • Headset with microphone
  • Fiber internet with a wired connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Submit all resumes in English
  • Complete every stage of the hiring process

Beneficii

  • Remote work opportunity available in Mexico and Colombia
  • Competitive weekly compensation paid in USD
  • Uncapped commission structure
  • Opportunities for professional growth and advancement
  • Supportive, performance-focused team culture
  • Ongoing training and coaching

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