Manulife este o companie internațională de servicii financiare cu sediul în Canada, care activează în domeniile asigurărilor, serviciilor medicale, gestionării patrimoniului, investițiilor și planificării pensionării. Produsele și serviciile sale sprijină clienții din America de Nord, Asia și Europa în gestionarea nevoilor lor financiare și de sănătate pe termen lung. Cu o forță de muncă globală numeroasă și operațiuni desfășurate pe mai multe piețe, Manulife face angajări în domenii precum afaceri, tehnologie, finanțe, asigurări și echipe orientate către clienți. Compania pune, de asemenea, accent pe sustenabilitate și pe o cultură organizațională incluzivă.
Bilingual Associate Manager, CAF Disability Claims
Lead and develop Case Managers handling long-term disability claims for Canadian Armed Forces veterans at Manulife. Coach the team and improve case management outcomes.
Descriere
- Lead and develop a team of Case Managers.
- Oversee workflow, performance, and staffing.
- Encourage effective disability and case management practices.
- Advise on complex claims and technical matters.
- Review case quality and identify ways to improve continuously.
- Build relationships with plan members and internal and external partners.
- Advance business, service, and client outcomes.
Cerințe
- At least 2–3 years of experience supervising or leading people.
- Strong understanding of Group Disability claims, adjudication, and case management.
- Fluency in both English and French is required.
- Experience coaching, mentoring, training, and developing employees.
- Strong knowledge of medical terminology and functional abilities.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to balance multiple priorities in a fast-paced, results-focused setting.
- Strong interpersonal, influencing, negotiation, and relationship-building skills.
- Post-secondary education, preferably in health sciences.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Familiarity with Manulife LTD case management processes is an asset.
- Experience managing CAF LTD claims is an asset.
- Previous experience with Group Disability Claims is an asset.
- Experience managing health-related absences is an asset.
- Relevant insurance courses or professional designations are an asset.
Beneficii
- Flexible working arrangements.
- Support for learning and career development.
- Health insurance.
- Dental insurance.
- Mental health coverage.
- Vision insurance.
- Short- and long-term disability insurance.
- Life and accidental death and dismemberment insurance.
- Adoption and surrogacy benefits.
- Wellness benefits.
- Employee and family assistance plans.
- Retirement savings plans.
- Pension.
- Global employee share ownership plan with employer matching contributions.
- Financial education and counseling resources.
- Paid holidays, vacation, personal days, and sick days.
- Statutory leaves of absence.
- Incentive programs and compensation based on business and individual performance.