Resolv Global is a BPO and staffing company that helps businesses deliver customer service, technical support, and back-office operations at scale. Its multilingual teams work across six delivery centers and remote locations, supporting more than 18 languages and providing hybrid, work-from-home, and 24/7 service models. The company combines workforce expertise with technology to help enterprise clients, including Fortune 500 organizations, serve customers across international markets.
Bilingual Collections Specialist - Mexico and Colombia
Work remotely as a bilingual collections specialist supporting customers in Mexico and Colombia. Manage collection calls, payment negotiations, account follow-up, and compliance in a performance-focused team.
Description
- Conduct inbound and outbound collections calls with professionalism and efficiency
- Negotiate payment plans and work toward resolving overdue accounts
- Maintain regular follow-up communications with customers
- Record account interactions and status updates accurately
- Follow FDCPA requirements and applicable collections regulations
- Achieve and surpass individual and team performance targets
- Remain professional and composed during difficult customer conversations
- Complete the resume and prescreen questionnaire review, one-way video interview, live interview, and final interview stages
Requirements
- Prior BPO collections experience is required
- Experience with third-party collections is strongly preferred
- Solid knowledge of FDCPA requirements and collections compliance regulations
- Excellent spoken and written English communication skills
- Fluent Spanish communication skills
- Strong negotiation and objection-handling skills
- Goal-focused approach with the ability to achieve performance targets
- Prior remote or work-from-home experience is preferred
- Permanent residence in Mexico or Colombia is required
- Applicants must meet all technical requirements listed below
- Windows 11 PC; Mac computers are not supported
- At least 16 GB of RAM
- Intel i5 processor or higher
- Dual monitors
- Webcam
- Headset with microphone
- Fiber internet with a wired connection
- Backup power solution
- Microsoft Teams and Office 365
- Submit all resumes in English
- Complete every stage of the hiring process
Benefits
- Remote work opportunity available in Mexico and Colombia
- Competitive weekly compensation paid in USD
- Uncapped commission structure
- Opportunities for professional growth and advancement
- Supportive, performance-focused team culture
- Ongoing training and coaching