Resolv Global
Resolv Global
Resolv Global bizneslarga mijozlarga xizmat ko‘rsatish, texnik yordam va back-ofis operatsiyalarini keng ko‘lamda amalga oshirishga yordam beruvchi BPO va xodimlar bilan ta’minlash kompaniyasidir. Uning ko‘p tilli jamoalari oltita xizmat ko‘rsatish markazi va masofaviy ish joylarida faoliyat yuritib, 18 dan ortiq tilni qo‘llab-quvvatlaydi hamda gibrid, uydan ishlash va 24/7 xizmat modellarini taqdim etadi. Kompaniya ishchi kuchi sohasidagi tajribasini texnologiya bilan birlashtirib, Fortune 500 tashkilotlarini ham o‘z ichiga olgan korporativ mijozlarga xalqaro bozorlardagi mijozlarga xizmat ko‘rsatishda yordam beradi.

Bilingual Collections Specialist - Mexico and Colombia

Work remotely as a bilingual collections specialist supporting customers in Mexico and Colombia. Manage collection calls, payment negotiations, account follow-up, and compliance in a performance-focused team.

Tavsif

  • Conduct inbound and outbound collections calls with professionalism and efficiency
  • Negotiate payment plans and work toward resolving overdue accounts
  • Maintain regular follow-up communications with customers
  • Record account interactions and status updates accurately
  • Follow FDCPA requirements and applicable collections regulations
  • Achieve and surpass individual and team performance targets
  • Remain professional and composed during difficult customer conversations
  • Complete the resume and prescreen questionnaire review, one-way video interview, live interview, and final interview stages

Talablar

  • Prior BPO collections experience is required
  • Experience with third-party collections is strongly preferred
  • Solid knowledge of FDCPA requirements and collections compliance regulations
  • Excellent spoken and written English communication skills
  • Fluent Spanish communication skills
  • Strong negotiation and objection-handling skills
  • Goal-focused approach with the ability to achieve performance targets
  • Prior remote or work-from-home experience is preferred
  • Permanent residence in Mexico or Colombia is required
  • Applicants must meet all technical requirements listed below
  • Windows 11 PC; Mac computers are not supported
  • At least 16 GB of RAM
  • Intel i5 processor or higher
  • Dual monitors
  • Webcam
  • Headset with microphone
  • Fiber internet with a wired connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Submit all resumes in English
  • Complete every stage of the hiring process

Imtiyozlar

  • Remote work opportunity available in Mexico and Colombia
  • Competitive weekly compensation paid in USD
  • Uncapped commission structure
  • Opportunities for professional growth and advancement
  • Supportive, performance-focused team culture
  • Ongoing training and coaching

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