Helpware
Helpware
1001 – 5000 Darbinieki
KonsultācijasLoģistikaMārketings
Helpware ir globāls People as a Service ārpakalpojumu uzņēmums, kas palīdz strauji augošiem, tehnoloģiju un tirgu pārveidojošiem uzņēmumiem uzlabot klientu pieredzi un darbības efektivitāti. Tā pakalpojumi ietver digitālo klientu pieredzi, ar mākslīgo intelektu atbalstītu klientu apkalpošanu, satura kontroli un pārbaudi, aizmugures biroja darbības, datu marķēšanu, digitālā mārketinga atbalstu, kiberdrošību un programmatūras izstrādi. Apvienojot cilvēku kompetenci ar tehnoloģijās balstītiem procesiem, Helpware veido kultūrai atbilstošas un mērogojamas komandas klientiem dažādās nozarēs, tostarp loģistikā, mārketingā un konsultāciju jomā.

Temporary Hybrid Back Office Customer Service Representative in Guadalajara

Support e-commerce shoppers in Guadalajara in a temporary, hybrid customer service role. Handle email and text inquiries, resolve issues, and help improve the customer experience.

Apraksts

  • Reply to customer comments and questions by email and text
  • Stay in regular contact with the Customer Service Manager to surface customer pain points
  • Work with customer service colleagues to track issues and trends and improve the customer experience
  • Answer questions and resolve customer concerns
  • Guide customers through their shopping experience

Prasības

  • Strong written and spoken English skills
  • One to three years of customer service experience at an e-commerce company
  • Start-up and subscription experience is a plus
  • Availability to work evenings and weekends is strongly preferred
  • Experience using Zendesk is required
  • Excellent written communication with empathy
  • Ability to quickly learn several internal systems and processes
  • A careful, detail-focused approach and deliberate pace
  • Emotionally aware, solution-focused communication
  • Eagerness to learn and adapt to a changing environment
  • A motivated, positive, and considerate attitude

Priekšrocības

  • Paid training
  • Full statutory benefits
  • 8% savings fund
  • MXN 1,000 in monthly food vouchers after two months
  • Major medical insurance after three months

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