Helpware
Helpware
1 001 – 5 000 Darbuotojai
KonsultavimasLogistikaRinkodara
Helpware yra pasaulinė „People as a Service“ paslaugų užsakomųjų paslaugų įmonė, padedanti sparčiai augančioms, technologijų ir rinką keičiančioms įmonėms gerinti klientų patirtį ir veiklos efektyvumą. Jos paslaugos apima skaitmeninę klientų patirtį, dirbtinio intelekto palaikomą klientų aptarnavimą, turinio kontrolę ir tikrinimą, pagalbinę biuro veiklą, duomenų ženklinimą, skaitmeninės rinkodaros palaikymą, kibernetinį saugumą ir programinės įrangos kūrimą. Derindama žmonių kompetenciją su technologijomis grindžiamais procesais, Helpware kuria kultūriškai suderintas ir lengvai plečiamas komandas klientams iš įvairių sektorių, įskaitant logistiką, rinkodarą ir konsultavimą.

Temporary Hybrid Back Office Customer Service Representative in Guadalajara

Support e-commerce shoppers in Guadalajara in a temporary, hybrid customer service role. Handle email and text inquiries, resolve issues, and help improve the customer experience.

Aprašymas

  • Reply to customer comments and questions by email and text
  • Stay in regular contact with the Customer Service Manager to surface customer pain points
  • Work with customer service colleagues to track issues and trends and improve the customer experience
  • Answer questions and resolve customer concerns
  • Guide customers through their shopping experience

Reikalavimai

  • Strong written and spoken English skills
  • One to three years of customer service experience at an e-commerce company
  • Start-up and subscription experience is a plus
  • Availability to work evenings and weekends is strongly preferred
  • Experience using Zendesk is required
  • Excellent written communication with empathy
  • Ability to quickly learn several internal systems and processes
  • A careful, detail-focused approach and deliberate pace
  • Emotionally aware, solution-focused communication
  • Eagerness to learn and adapt to a changing environment
  • A motivated, positive, and considerate attitude

Privalumai

  • Paid training
  • Full statutory benefits
  • 8% savings fund
  • MXN 1,000 in monthly food vouchers after two months
  • Major medical insurance after three months

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