Transcom provides outsourced customer care and contact center services for businesses, supporting customer interactions across 26 languages. Founded in 1995, the company operates in 77 countries and combines site-based operations with remote and work-from-home roles. Its teams handle customer service and support on behalf of other brands, making contact center operations the core of its business and hiring context.
Danish-Speaking Technical Support Agent
Support Danish-speaking customers remotely with device questions, warranty updates, repair appointments, and complaints. Handle customer inquiries by email and phone.
Aprašymas
- Respond to Danish-speaking customers by email and phone.
- Resolve basic device issues and answer customer questions.
- Update customers on the status of their warranties.
- Schedule appointments for more complex device repairs.
- Help customers navigate the complaints process.
- Stay informed about new technology trends and market developments.
Reikalavimai
- Speak Danish at C1 level or higher.
- English proficiency is an advantage.
- Demonstrate strong computer skills.
- Communicate clearly and effectively.
- Be friendly, approachable, and willing to help others.
- Show motivation and a sense of responsibility.
Privalumai
- Private health insurance.
- A permanent employment contract.
- The option to work from home.
- Weekends off.
- A first-shift schedule.
- Training and support from the first day.
- The opportunity to earn monthly bonuses.
- Access to recreational facility benefits.
- Company events, training sessions, and workshops to support personal and professional development.