Transcom oferă companiilor servicii externalizate de relații cu clienții și de operare a centrelor de contact, sprijinind interacțiunile cu clienții în 26 de limbi. Fondată în 1995, compania își desfășoară activitatea în 77 de țări și îmbină operațiunile la sediu cu roluri la distanță și de lucru de acasă. Echipele sale asigură servicii și asistență pentru clienții altor mărci, astfel că operarea centrelor de contact reprezintă nucleul activității și al contextului de recrutare.
Danish-Speaking Technical Support Agent
Support Danish-speaking customers remotely with device questions, warranty updates, repair appointments, and complaints. Handle customer inquiries by email and phone.
Descriere
- Respond to Danish-speaking customers by email and phone.
- Resolve basic device issues and answer customer questions.
- Update customers on the status of their warranties.
- Schedule appointments for more complex device repairs.
- Help customers navigate the complaints process.
- Stay informed about new technology trends and market developments.
Cerințe
- Speak Danish at C1 level or higher.
- English proficiency is an advantage.
- Demonstrate strong computer skills.
- Communicate clearly and effectively.
- Be friendly, approachable, and willing to help others.
- Show motivation and a sense of responsibility.
Beneficii
- Private health insurance.
- A permanent employment contract.
- The option to work from home.
- Weekends off.
- A first-shift schedule.
- Training and support from the first day.
- The opportunity to earn monthly bonuses.
- Access to recreational facility benefits.
- Company events, training sessions, and workshops to support personal and professional development.