Helpware
Helpware
1001 – 5000 Zaposleni
LogistikaSvetovanjeTrženje
Helpware je globalni ponudnik zunanjih storitev People as a Service, ki hitro rastočim, tehnološkim in tržno prebojnim podjetjem pomaga izboljšati uporabniško izkušnjo in operativno učinkovitost. Njegove storitve vključujejo digitalno uporabniško izkušnjo, podporo strankam s pomočjo umetne inteligence, nadzor in preverjanje vsebin, zaledne operacije, označevanje podatkov, podporo digitalnemu trženju, kibernetsko varnost in razvoj programske opreme. S kombiniranjem človeškega strokovnega znanja s tehnološko podprtimi procesi Helpware za naročnike iz sektorjev, kot so logistika, trženje in svetovanje, gradi kulturno usklajene in prilagodljive ekipe.

Temporary Hybrid Back Office Customer Service Representative in Guadalajara

Support e-commerce shoppers in Guadalajara in a temporary, hybrid customer service role. Handle email and text inquiries, resolve issues, and help improve the customer experience.

Opis

  • Reply to customer comments and questions by email and text
  • Stay in regular contact with the Customer Service Manager to surface customer pain points
  • Work with customer service colleagues to track issues and trends and improve the customer experience
  • Answer questions and resolve customer concerns
  • Guide customers through their shopping experience

Zahteve

  • Strong written and spoken English skills
  • One to three years of customer service experience at an e-commerce company
  • Start-up and subscription experience is a plus
  • Availability to work evenings and weekends is strongly preferred
  • Experience using Zendesk is required
  • Excellent written communication with empathy
  • Ability to quickly learn several internal systems and processes
  • A careful, detail-focused approach and deliberate pace
  • Emotionally aware, solution-focused communication
  • Eagerness to learn and adapt to a changing environment
  • A motivated, positive, and considerate attitude

Ugodnosti

  • Paid training
  • Full statutory benefits
  • 8% savings fund
  • MXN 1,000 in monthly food vouchers after two months
  • Major medical insurance after three months

Sorodna delovna mesta

Financial Conduct Authority

Lead Internal Auditor

Financial Conduct Authority

Lead audits across the Financial Conduct Authority’s regulatory, operational and corporate functions, guiding teams from planning to reporting. Advise senior leaders on risks, controls and practical improvements to the UK financial regulator.

Odpri
Comagine Health

Accountant – Comagine Health (Hybrid, Oregon)

Comagine Health

Manage general ledger, receivables, payables, and financial reporting at Comagine Health, a nonprofit healthcare consulting organization. The role is primarily remote, with weekly in-office accounting support.

Odpri