Helpware
Helpware
Helpware एक वैश्विक People as a Service आउटसोर्सिंग कंपनी है, जो तेज़ी से बढ़ती, प्रौद्योगिकी-केंद्रित और बाज़ार में बदलाव लाने वाली कंपनियों को ग्राहक अनुभव और परिचालन दक्षता बेहतर बनाने में सहायता करती है। इसकी सेवाओं में डिजिटल ग्राहक अनुभव, एआई-सहायित ग्राहक सेवा, सामग्री नियंत्रण और सत्यापन, बैक-ऑफिस संचालन, डेटा लेबलिंग, डिजिटल मार्केटिंग सहायता, साइबर सुरक्षा और सॉफ़्टवेयर विकास शामिल हैं। मानव विशेषज्ञता को प्रौद्योगिकी-सक्षम प्रक्रियाओं के साथ मिलाकर Helpware लॉजिस्टिक्स, मार्केटिंग और परामर्श सहित विभिन्न क्षेत्रों के ग्राहकों के लिए सांस्कृतिक रूप से अनुकूल और विस्तार योग्य टीमें तैयार करती है।

Temporary Hybrid Back Office Customer Service Representative in Guadalajara

Support e-commerce shoppers in Guadalajara in a temporary, hybrid customer service role. Handle email and text inquiries, resolve issues, and help improve the customer experience.

विवरण

  • Reply to customer comments and questions by email and text
  • Stay in regular contact with the Customer Service Manager to surface customer pain points
  • Work with customer service colleagues to track issues and trends and improve the customer experience
  • Answer questions and resolve customer concerns
  • Guide customers through their shopping experience

आवश्यकताएँ

  • Strong written and spoken English skills
  • One to three years of customer service experience at an e-commerce company
  • Start-up and subscription experience is a plus
  • Availability to work evenings and weekends is strongly preferred
  • Experience using Zendesk is required
  • Excellent written communication with empathy
  • Ability to quickly learn several internal systems and processes
  • A careful, detail-focused approach and deliberate pace
  • Emotionally aware, solution-focused communication
  • Eagerness to learn and adapt to a changing environment
  • A motivated, positive, and considerate attitude

लाभ

  • Paid training
  • Full statutory benefits
  • 8% savings fund
  • MXN 1,000 in monthly food vouchers after two months
  • Major medical insurance after three months

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