Zelh nodrošina ar mākslīgo intelektu darbinātus personāla atlases un stratēģiskās ārpakalpojumu sniegšanas pakalpojumus uzņēmumiem, kuri vēlas efektīvi veidot un vadīt komandas. Uzņēmuma darbība galvenokārt ir vērsta uz loģistikas operācijām, vienlaikus atbalstot klientus arī inženierzinātņu, grāmatvedības un tehnoloģiju jomā. Zelh palīdz uzņēmumiem paplašināt darbaspēku, uzlabot darba procesus, pārvaldīt personāla vadības atbilstību prasībām un saņemt ilgtermiņa atbalstu no personāla vadības un talantu piesaistes speciālistiem. Uzņēmums, kas dibināts 2017. gadā ASV, darbojas ar biroju starpniecību ASV, Polijā, Ukrainā un Serbijā, savienojot klientus ar izkliedētām komandām vairākās profesionālajās jomās.
Remote Customer Service Representative – Order Management
Manage customer orders, updates, and delivery schedules for Zelh’s logistics support operations. Coordinate with production, materials, scheduling, and OSS teams.
Apraksts
- Support customers from order placement through fulfillment.
- Check purchase orders for pricing, raw material availability, and production schedules.
- Work with the RFQ team when a quotation is needed.
- Enter purchase orders into the system and upload the relevant documents.
- Partner with the Production Scheduler and Materials Manager to create orders and confirm lead times.
- Send order confirmations by email or through customer portals.
- Address customer requests, questions, and complaints on the day they arrive.
- Investigate customer questions with the appropriate internal teams.
- Keep customers informed about timelines and order changes.
- Review and maintain customer blanket release schedules.
- Handle customer releases received through EDI, portals, or email.
- Track shipping lines and on-time delivery results.
- Spot delivery risks and alert customers to potential delays early.
- Agree on recovery timelines and follow up on recovery plans.
- Track parts through OSS and check their progress.
- Work with OSS and internal teams to help prevent delays.
- Give customers clear, accurate status updates.
Prasības
- Background in customer service, order management, logistics, supply chain, manufacturing, or a related area.
- Experience handling purchase orders, customer schedules, and order fulfillment.
- Clear written and spoken communication.
- Able to manage several customer requests and competing priorities at once.
- Careful and accurate in handling details.
- Takes initiative to solve problems and follow through.
- Experience with EDI, customer portals, or ERP systems is an advantage.
- Able to communicate well with customers and internal teams.
- Well organized, with effective time-management skills.
Priekšrocības
- Competitive salary paid in USD.
- More than 10 business days of paid leave.
- Team-building activities and company events.
- Work equipment provided.
- Supportive team environment.
- Remote work.