Zelh
Zelh
Zelh jamoalarni samarali shakllantirish va boshqarishga muhtoj bizneslar uchun sun’iy intellekt asosidagi xodimlar bilan ta’minlash hamda strategik autsorsing xizmatlarini taqdim etadi. Kompaniya faoliyati asosan logistika operatsiyalariga qaratilgan bo‘lsa-da, muhandislik, buxgalteriya va texnologiyalar sohalaridagi mijozlarni ham qo‘llab-quvvatlaydi. Zelh kompaniyalarga ishchi kuchini kengaytirish, operatsion jarayonlarni takomillashtirish, HR talablariga muvofiqlikni boshqarish va HR hamda iste’dodlarni jalb qilish bo‘yicha mutaxassislardan uzoq muddatli yordam olishda ko‘maklashadi. 2017-yilda tashkil etilgan AQSh kompaniyasi AQSh, Polsha, Ukraina va Serbiyadagi ofislari orqali faoliyat yuritib, mijozlarni bir nechta professional sohalardagi taqsimlangan jamoalar bilan bog‘laydi.

Remote Customer Service Representative – Order Management

Manage customer orders, updates, and delivery schedules for Zelh’s logistics support operations. Coordinate with production, materials, scheduling, and OSS teams.

Tavsif

  • Support customers from order placement through fulfillment.
  • Check purchase orders for pricing, raw material availability, and production schedules.
  • Work with the RFQ team when a quotation is needed.
  • Enter purchase orders into the system and upload the relevant documents.
  • Partner with the Production Scheduler and Materials Manager to create orders and confirm lead times.
  • Send order confirmations by email or through customer portals.
  • Address customer requests, questions, and complaints on the day they arrive.
  • Investigate customer questions with the appropriate internal teams.
  • Keep customers informed about timelines and order changes.
  • Review and maintain customer blanket release schedules.
  • Handle customer releases received through EDI, portals, or email.
  • Track shipping lines and on-time delivery results.
  • Spot delivery risks and alert customers to potential delays early.
  • Agree on recovery timelines and follow up on recovery plans.
  • Track parts through OSS and check their progress.
  • Work with OSS and internal teams to help prevent delays.
  • Give customers clear, accurate status updates.

Talablar

  • Background in customer service, order management, logistics, supply chain, manufacturing, or a related area.
  • Experience handling purchase orders, customer schedules, and order fulfillment.
  • Clear written and spoken communication.
  • Able to manage several customer requests and competing priorities at once.
  • Careful and accurate in handling details.
  • Takes initiative to solve problems and follow through.
  • Experience with EDI, customer portals, or ERP systems is an advantage.
  • Able to communicate well with customers and internal teams.
  • Well organized, with effective time-management skills.

Imtiyozlar

  • Competitive salary paid in USD.
  • More than 10 business days of paid leave.
  • Team-building activities and company events.
  • Work equipment provided.
  • Supportive team environment.
  • Remote work.

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