LogoFresh Jobs Ahead
Zelh
Zelh
201 – 500 Employees
ConsultingDefenseHealthcare
Zelh provides AI-powered staffing and strategic outsourcing services for businesses that need to build and manage teams efficiently. Its work is especially focused on logistics operations, while also supporting clients in engineering, accounting, and technology. Zelh helps companies expand their workforce, improve operational workflows, manage HR compliance, and access long-term support from HR and talent acquisition specialists. Founded in 2017, the US-based company operates through offices in the USA, Poland, Ukraine, and Serbia, connecting clients with distributed teams across several professional fields.
LinkedIn
Company Jobs

Remote Customer Service Representative – Order Management

Manage customer orders, updates, and delivery schedules for Zelh’s logistics support operations. Coordinate with production, materials, scheduling, and OSS teams.

BABosnia & HerzegovinaMKNorth MacedoniaRSSerbiaUAUkraineRemoteFull-timeMiddleSeniorEnglish RequiredCustomer Support
ERP

Description

  • Support customers from order placement through fulfillment.
  • Check purchase orders for pricing, raw material availability, and production schedules.
  • Work with the RFQ team when a quotation is needed.
  • Enter purchase orders into the system and upload the relevant documents.
  • Partner with the Production Scheduler and Materials Manager to create orders and confirm lead times.
  • Send order confirmations by email or through customer portals.
  • Address customer requests, questions, and complaints on the day they arrive.
  • Investigate customer questions with the appropriate internal teams.
  • Keep customers informed about timelines and order changes.
  • Review and maintain customer blanket release schedules.
  • Handle customer releases received through EDI, portals, or email.
  • Track shipping lines and on-time delivery results.
  • Spot delivery risks and alert customers to potential delays early.
  • Agree on recovery timelines and follow up on recovery plans.
  • Track parts through OSS and check their progress.
  • Work with OSS and internal teams to help prevent delays.
  • Give customers clear, accurate status updates.

Requirements

  • Background in customer service, order management, logistics, supply chain, manufacturing, or a related area.
  • Experience handling purchase orders, customer schedules, and order fulfillment.
  • Clear written and spoken communication.
  • Able to manage several customer requests and competing priorities at once.
  • Careful and accurate in handling details.
  • Takes initiative to solve problems and follow through.
  • Experience with EDI, customer portals, or ERP systems is an advantage.
  • Able to communicate well with customers and internal teams.
  • Well organized, with effective time-management skills.

Benefits

  • Competitive salary paid in USD.
  • More than 10 business days of paid leave.
  • Team-building activities and company events.
  • Work equipment provided.
  • Supportive team environment.
  • Remote work.

Related Jobs