Arvion Services
Arvion Services
Arvion Services — Малайзияда орналасқан бизнес-процестерді аутсорсингке беру қызметтерін ұсынушы компания. Ол компанияларға клиенттерге қызмет көрсету, бэк-офис операциялары, еңбекақы төлеу, HR-консалтинг және рекрутинг процестерін аутсорсингке беру бағыттарында қолдау көрсетеді. Оның командалары ағылшын, мандарин және испан тілдерін қоса алғанда, бірнеше тілде көмек ұсынады. Қызметтері дауыстық емес қолдауды, лидтерді тартуды, электрондық пошта маркетингін, деректерді енгізуді, құжаттарды басқаруды, KYC және комплаенс процестерін, еңбекақы төлеуді әкімшілендіруді, таланттарды тартуды, жұмыс күшін басқаруды, сондай-ақ қаржы, IT анықтама қызметі және әкімшілік салаларына арналған ортақ қызметтерді қамтиды. Arvion Services арнайы бейімделген қызмет көрсетуге, деректер қауіпсіздігіне, комплаенске және операциялық тиімділікке басымдық бере отырып, Солтүстік Америка, Еуропа және APAC өңірлеріндегі компаниялармен жұмыс істейді.

Japanese-Speaking Customer Support Specialist in Kuala Lumpur

Support customers in Japanese and English with financial products, accounts, and technical issues. Handle inquiries by chat, email, and phone in a hybrid Kuala Lumpur role.

Сипаттама

  • Answer customer questions promptly and professionally through live chat, email, and phone.
  • Explain financial products, services, and account matters accurately.
  • Help clients with account questions, technical problems, and troubleshooting.
  • Resolve customer concerns and complaints professionally.
  • Work with internal teams to address customer issues.
  • Record customer interactions, requests, and resolutions accurately.
  • Follow established procedures, company policies, and service standards.
  • Spot recurring issues and suggest ways to improve the customer experience.
  • Support customer satisfaction with clear communication and efficient service.

Талаптар

  • Native-level Japanese with excellent written and spoken communication skills.
  • Good written and spoken English.
  • At least one year of professional customer support or customer service experience.
  • Financial services, fintech, forex, or related industry experience is an advantage.
  • Strong interpersonal, communication, and problem-solving abilities.
  • Ability to handle multiple tasks and customer inquiries efficiently.
  • Comfort using computers and learning new systems quickly.
  • Customer-focused approach and close attention to detail.
  • Ability to work independently and collaborate effectively with a team.
  • Availability for nine-hour rotating shifts scheduled between 8:00 a.m. and midnight.

Артықшылықтар

  • Competitive salary package and additional allowances.
  • Medical insurance coverage.
  • Annual leave.
  • Relocation allowance for eligible overseas candidates.
  • Hybrid working arrangements.
  • Supportive, multicultural, professional work environment.
  • Training and professional development opportunities.
  • Career growth opportunities within a global organization.
  • Exposure to international clients and financial services operations.

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