LogoFresh Jobs Ahead
Arvion Services
Arvion Services
51 – 200 Employees
B2BConsultingRecruitment
Arvion Services is a Malaysia-based business process outsourcing provider supporting companies with customer service, back-office operations, payroll, HR consulting, and recruitment process outsourcing. Its teams provide multilingual assistance in languages including English, Mandarin, and Spanish, covering non-voice support, lead generation, email marketing, data entry, document management, KYC and compliance processes, payroll administration, talent acquisition, workforce management, and shared services for finance, IT helpdesk, and administration. Arvion Services works with businesses across North America, Europe, and APAC, with an emphasis on tailored delivery, data security, compliance, and operational efficiency.
LinkedIn
Company Jobs

Japanese-Speaking Customer Support Specialist in Kuala Lumpur

Support customers in Japanese and English with financial products, accounts, and technical issues. Handle inquiries by chat, email, and phone in a hybrid Kuala Lumpur role.

MYMalaysiaHybridFull-timeJuniorNo degree requiredEnglish RequiredJapanese RequiredCustomer Support

Description

  • Answer customer questions promptly and professionally through live chat, email, and phone.
  • Explain financial products, services, and account matters accurately.
  • Help clients with account questions, technical problems, and troubleshooting.
  • Resolve customer concerns and complaints professionally.
  • Work with internal teams to address customer issues.
  • Record customer interactions, requests, and resolutions accurately.
  • Follow established procedures, company policies, and service standards.
  • Spot recurring issues and suggest ways to improve the customer experience.
  • Support customer satisfaction with clear communication and efficient service.

Requirements

  • Native-level Japanese with excellent written and spoken communication skills.
  • Good written and spoken English.
  • At least one year of professional customer support or customer service experience.
  • Financial services, fintech, forex, or related industry experience is an advantage.
  • Strong interpersonal, communication, and problem-solving abilities.
  • Ability to handle multiple tasks and customer inquiries efficiently.
  • Comfort using computers and learning new systems quickly.
  • Customer-focused approach and close attention to detail.
  • Ability to work independently and collaborate effectively with a team.
  • Availability for nine-hour rotating shifts scheduled between 8:00 a.m. and midnight.

Benefits

  • Competitive salary package and additional allowances.
  • Medical insurance coverage.
  • Annual leave.
  • Relocation allowance for eligible overseas candidates.
  • Hybrid working arrangements.
  • Supportive, multicultural, professional work environment.
  • Training and professional development opportunities.
  • Career growth opportunities within a global organization.
  • Exposure to international clients and financial services operations.

Related Jobs