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Arvion Services
Arvion Services
51 – 200 Xodimlar
B2BKonsaltingXodimlarni yollash
Arvion Services Malayziyada joylashgan biznes jarayonlarini autsorsing qilish provayderi bo‘lib, kompaniyalarga mijozlarga xizmat ko‘rsatish, back-ofis operatsiyalari, ish haqi hisob-kitobi, HR konsaltingi va xodimlarni ishga olish jarayonlarini autsorsing qilish bo‘yicha yordam beradi. Uning jamoalari ingliz, mandarin va ispan tillarini o‘z ichiga olgan bir nechta tillarda ko‘mak ko‘rsatadi. Xizmatlar ovozli bo‘lmagan qo‘llab-quvvatlash, potensial mijozlarni jalb qilish, elektron pochta marketingi, ma’lumotlarni kiritish, hujjatlarni boshqarish, KYC va muvofiqlik jarayonlari, ish haqini ma’muriy boshqarish, iqtidorlarni jalb qilish, ishchi kuchini boshqarish, shuningdek moliya, IT yordam xizmati va ma’muriyat uchun umumiy xizmatlarni qamrab oladi. Arvion Services moslashtirilgan xizmat ko‘rsatish, ma’lumotlar xavfsizligi, muvofiqlik va operatsion samaradorlikka e’tibor qaratgan holda Shimoliy Amerika, Yevropa va APAC hududlaridagi bizneslar bilan ishlaydi.
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Kompaniyadagi ish o‘rinlari

Japanese-Speaking Customer Support Specialist in Kuala Lumpur

Support customers in Japanese and English with financial products, accounts, and technical issues. Handle inquiries by chat, email, and phone in a hybrid Kuala Lumpur role.

MYMalayziyaGibridTo‘liq stavkaJuniorDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaTalab Qilinadigan Til: yaponMijozlarni qo‘llab-quvvatlash

Tavsif

  • Answer customer questions promptly and professionally through live chat, email, and phone.
  • Explain financial products, services, and account matters accurately.
  • Help clients with account questions, technical problems, and troubleshooting.
  • Resolve customer concerns and complaints professionally.
  • Work with internal teams to address customer issues.
  • Record customer interactions, requests, and resolutions accurately.
  • Follow established procedures, company policies, and service standards.
  • Spot recurring issues and suggest ways to improve the customer experience.
  • Support customer satisfaction with clear communication and efficient service.

Talablar

  • Native-level Japanese with excellent written and spoken communication skills.
  • Good written and spoken English.
  • At least one year of professional customer support or customer service experience.
  • Financial services, fintech, forex, or related industry experience is an advantage.
  • Strong interpersonal, communication, and problem-solving abilities.
  • Ability to handle multiple tasks and customer inquiries efficiently.
  • Comfort using computers and learning new systems quickly.
  • Customer-focused approach and close attention to detail.
  • Ability to work independently and collaborate effectively with a team.
  • Availability for nine-hour rotating shifts scheduled between 8:00 a.m. and midnight.

Imtiyozlar

  • Competitive salary package and additional allowances.
  • Medical insurance coverage.
  • Annual leave.
  • Relocation allowance for eligible overseas candidates.
  • Hybrid working arrangements.
  • Supportive, multicultural, professional work environment.
  • Training and professional development opportunities.
  • Career growth opportunities within a global organization.
  • Exposure to international clients and financial services operations.

O‘xshash ish o‘rinlari