„Arvion Services“ yra Malaizijoje veikianti verslo procesų užsakomųjų paslaugų teikėja, padedanti įmonėms teikti klientų aptarnavimo, administracinių funkcijų, darbo užmokesčio apskaitos, personalo konsultavimo ir įdarbinimo procesų užsakomąsias paslaugas. Jos komandos teikia daugiakalbę pagalbą tokiomis kalbomis kaip anglų, mandarinų kinų ir ispanų. Paslaugos apima ne balso palaikymą, potencialių klientų paiešką, rinkodarą el. paštu, duomenų įvedimą, dokumentų valdymą, KYC ir atitikties procesus, darbo užmokesčio administravimą, talentų pritraukimą, darbo jėgos valdymą bei bendrąsias finansų, IT pagalbos tarnybos ir administravimo paslaugas. „Arvion Services“ bendradarbiauja su įmonėmis Šiaurės Amerikoje, Europoje ir Azijos bei Ramiojo vandenyno regione, daugiausia dėmesio skirdama pritaikytam paslaugų teikimui, duomenų saugumui, atitikčiai ir veiklos efektyvumui.
Japanese-Speaking Customer Support Specialist in Kuala Lumpur
Support customers in Japanese and English with financial products, accounts, and technical issues. Handle inquiries by chat, email, and phone in a hybrid Kuala Lumpur role.
Aprašymas
- Answer customer questions promptly and professionally through live chat, email, and phone.
- Explain financial products, services, and account matters accurately.
- Help clients with account questions, technical problems, and troubleshooting.
- Resolve customer concerns and complaints professionally.
- Work with internal teams to address customer issues.
- Record customer interactions, requests, and resolutions accurately.
- Follow established procedures, company policies, and service standards.
- Spot recurring issues and suggest ways to improve the customer experience.
- Support customer satisfaction with clear communication and efficient service.
Reikalavimai
- Native-level Japanese with excellent written and spoken communication skills.
- Good written and spoken English.
- At least one year of professional customer support or customer service experience.
- Financial services, fintech, forex, or related industry experience is an advantage.
- Strong interpersonal, communication, and problem-solving abilities.
- Ability to handle multiple tasks and customer inquiries efficiently.
- Comfort using computers and learning new systems quickly.
- Customer-focused approach and close attention to detail.
- Ability to work independently and collaborate effectively with a team.
- Availability for nine-hour rotating shifts scheduled between 8:00 a.m. and midnight.
Privalumai
- Competitive salary package and additional allowances.
- Medical insurance coverage.
- Annual leave.
- Relocation allowance for eligible overseas candidates.
- Hybrid working arrangements.
- Supportive, multicultural, professional work environment.
- Training and professional development opportunities.
- Career growth opportunities within a global organization.
- Exposure to international clients and financial services operations.