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Arvion Services
Arvion Services
51 – 200 Zaposleni
B2BSvetovanjeZaposlovanje
Arvion Services je v Maleziji ustanovljen ponudnik zunanjega izvajanja poslovnih procesov, ki podjetjem pomaga pri podpori strankam, zalednih operacijah, obračunu plač, svetovanju na področju človeških virov in zunanjem izvajanju procesov zaposlovanja. Njegove ekipe zagotavljajo večjezično podporo v jezikih, kot so angleščina, mandarinščina in španščina, ter pokrivajo neglasovno podporo, pridobivanje potencialnih strank, e-poštno trženje, vnos podatkov, upravljanje dokumentov, postopke KYC in skladnost, administracijo plač, pridobivanje talentov, upravljanje delovne sile ter skupne storitve za finance, IT-podporo in administracijo. Arvion Services sodeluje s podjetji v Severni Ameriki, Evropi in regiji APAC, pri čemer daje poudarek prilagojenemu izvajanju storitev, varnosti podatkov, skladnosti in operativni učinkovitosti.
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Delovna mesta v podjetju

Japanese-Speaking Customer Support Specialist in Kuala Lumpur

Support customers in Japanese and English with financial products, accounts, and technical issues. Handle inquiries by chat, email, and phone in a hybrid Kuala Lumpur role.

MYMalezijaHibridnoPolni delovni časJuniorDiploma ni potrebnaZahtevani Jezik: angleščinaZahtevani Jezik: japonščinaPodpora strankam

Opis

  • Answer customer questions promptly and professionally through live chat, email, and phone.
  • Explain financial products, services, and account matters accurately.
  • Help clients with account questions, technical problems, and troubleshooting.
  • Resolve customer concerns and complaints professionally.
  • Work with internal teams to address customer issues.
  • Record customer interactions, requests, and resolutions accurately.
  • Follow established procedures, company policies, and service standards.
  • Spot recurring issues and suggest ways to improve the customer experience.
  • Support customer satisfaction with clear communication and efficient service.

Zahteve

  • Native-level Japanese with excellent written and spoken communication skills.
  • Good written and spoken English.
  • At least one year of professional customer support or customer service experience.
  • Financial services, fintech, forex, or related industry experience is an advantage.
  • Strong interpersonal, communication, and problem-solving abilities.
  • Ability to handle multiple tasks and customer inquiries efficiently.
  • Comfort using computers and learning new systems quickly.
  • Customer-focused approach and close attention to detail.
  • Ability to work independently and collaborate effectively with a team.
  • Availability for nine-hour rotating shifts scheduled between 8:00 a.m. and midnight.

Ugodnosti

  • Competitive salary package and additional allowances.
  • Medical insurance coverage.
  • Annual leave.
  • Relocation allowance for eligible overseas candidates.
  • Hybrid working arrangements.
  • Supportive, multicultural, professional work environment.
  • Training and professional development opportunities.
  • Career growth opportunities within a global organization.
  • Exposure to international clients and financial services operations.

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