Arvion Services este un furnizor de servicii de externalizare a proceselor de afaceri cu sediul în Malaezia, care sprijină companiile în domenii precum serviciile pentru clienți, operațiunile de back-office, salarizarea, consultanța în resurse umane și externalizarea proceselor de recrutare. Echipele sale oferă asistență multilingvă în limbi precum engleza, mandarina și spaniola, acoperind servicii de asistență non-voice, generarea de clienți potențiali, marketingul prin e-mail, introducerea datelor, gestionarea documentelor, procesele de cunoaștere a clientelei și de conformitate, administrarea salarizării, achiziția de talente, gestionarea forței de muncă și servicii comune pentru finanțe, helpdesk IT și administrație. Arvion Services colaborează cu companii din America de Nord, Europa și regiunea Asia-Pacific, punând accent pe furnizarea de servicii adaptate, securitatea datelor, conformitate și eficiență operațională.
Japanese-Speaking Customer Support Specialist in Kuala Lumpur
Support customers in Japanese and English with financial products, accounts, and technical issues. Handle inquiries by chat, email, and phone in a hybrid Kuala Lumpur role.
Descriere
- Answer customer questions promptly and professionally through live chat, email, and phone.
- Explain financial products, services, and account matters accurately.
- Help clients with account questions, technical problems, and troubleshooting.
- Resolve customer concerns and complaints professionally.
- Work with internal teams to address customer issues.
- Record customer interactions, requests, and resolutions accurately.
- Follow established procedures, company policies, and service standards.
- Spot recurring issues and suggest ways to improve the customer experience.
- Support customer satisfaction with clear communication and efficient service.
Cerințe
- Native-level Japanese with excellent written and spoken communication skills.
- Good written and spoken English.
- At least one year of professional customer support or customer service experience.
- Financial services, fintech, forex, or related industry experience is an advantage.
- Strong interpersonal, communication, and problem-solving abilities.
- Ability to handle multiple tasks and customer inquiries efficiently.
- Comfort using computers and learning new systems quickly.
- Customer-focused approach and close attention to detail.
- Ability to work independently and collaborate effectively with a team.
- Availability for nine-hour rotating shifts scheduled between 8:00 a.m. and midnight.
Beneficii
- Competitive salary package and additional allowances.
- Medical insurance coverage.
- Annual leave.
- Relocation allowance for eligible overseas candidates.
- Hybrid working arrangements.
- Supportive, multicultural, professional work environment.
- Training and professional development opportunities.
- Career growth opportunities within a global organization.
- Exposure to international clients and financial services operations.