Bulletproof
Bulletproof
Bulletproof is a global independent brand and creative agency that helps major consumer and corporate clients build distinctive brands. Its work spans brand strategy, visual identity, packaging, websites, and campaigns, with a creative approach focused on producing high-impact work that supports growth and builds lasting audience connection. The company operates through studios in multiple cities worldwide and brings together an international team serving clients across marketing, consulting, and travel-related sectors.

Tier 1 Technical Analyst (Hybrid)

Support Microsoft-based environments and client service requests as a Tier 1 Service Desk Technical Analyst within Bulletproof’s managed services operations. Provide first-line assistance through phone, email, messaging, and support portals.

Description

  • Handle incoming calls for technical and customer service assistance
  • Address technical issues submitted by email
  • Deliver timely first-line technical and customer support alongside related business activities
  • Troubleshoot LAN, desktop, and server equipment
  • Support and maintain enterprise Microsoft environments
  • Open, update, and administer tickets in service desk software
  • Act as the initial client contact through phone, email, messaging, and support portals
  • Manage a high volume of daily tickets while setting workload priorities
  • Refer complex issues to specialized technical teams when necessary

Requirements

  • Bring 2–3 years of experience in a comparable position
  • Hold a college certificate or diploma in information technology, or offer relevant experience and industry certification
  • Demonstrate enthusiasm for IT and a commitment to continued learning
  • Have solid practical knowledge of Microsoft Windows, Microsoft 365, and other Microsoft Office applications
  • Communicate effectively and build positive working relationships
  • Maintain excellent telephone etiquette
  • Bring a strong customer service mindset
  • Work independently with limited supervision while managing competing tasks and shifting priorities
  • Knowledge of ITIL processes is an asset
  • Be available for shift work when given reasonable advance notice

Benefits

  • Reimbursement for relevant professional certifications and career development
  • Opportunities to participate in community and volunteer initiatives
  • Dedicated paid time for volunteering
  • Corporate GoodLife Fitness membership rate with 25% off memberships
  • Recognition and rewards, including a service award bonus

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