ULYS/Sopra ERP Consultant – Hybrid in France
METALINE
ULYS/Sopra ERP Consultant supporting Metaline’s business and IT teams in France. The role covers incident analysis, operational support, and ERP enhancement initiatives.
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Bulletproof एक वैश्विक स्वतंत्र ब्रांड और क्रिएटिव एजेंसी है, जो प्रमुख उपभोक्ता और कॉर्पोरेट ग्राहकों को विशिष्ट ब्रांड बनाने में मदद करती है। इसका काम ब्रांड रणनीति, दृश्य पहचान, पैकेजिंग, वेबसाइटों और अभियानों तक फैला है। इसकी रचनात्मक दृष्टि उच्च प्रभाव वाला काम तैयार करने पर केंद्रित है, जो विकास को बढ़ावा देता है और दर्शकों के साथ स्थायी जुड़ाव बनाता है। कंपनी दुनिया के कई शहरों में स्थित स्टूडियो के माध्यम से काम करती है और एक अंतरराष्ट्रीय टीम को साथ लाती है, जो मार्केटिंग, कंसल्टिंग और यात्रा-संबंधी क्षेत्रों के ग्राहकों की सेवा करती है।
Tier 1 Technical Analyst (Hybrid)
Support Microsoft-based environments and client service requests as a Tier 1 Service Desk Technical Analyst within Bulletproof’s managed services operations. Provide first-line assistance through phone, email, messaging, and support portals.
विवरण
- Handle incoming calls for technical and customer service assistance
- Address technical issues submitted by email
- Deliver timely first-line technical and customer support alongside related business activities
- Troubleshoot LAN, desktop, and server equipment
- Support and maintain enterprise Microsoft environments
- Open, update, and administer tickets in service desk software
- Act as the initial client contact through phone, email, messaging, and support portals
- Manage a high volume of daily tickets while setting workload priorities
- Refer complex issues to specialized technical teams when necessary
आवश्यकताएँ
- Bring 2–3 years of experience in a comparable position
- Hold a college certificate or diploma in information technology, or offer relevant experience and industry certification
- Demonstrate enthusiasm for IT and a commitment to continued learning
- Have solid practical knowledge of Microsoft Windows, Microsoft 365, and other Microsoft Office applications
- Communicate effectively and build positive working relationships
- Maintain excellent telephone etiquette
- Bring a strong customer service mindset
- Work independently with limited supervision while managing competing tasks and shifting priorities
- Knowledge of ITIL processes is an asset
- Be available for shift work when given reasonable advance notice
लाभ
- Reimbursement for relevant professional certifications and career development
- Opportunities to participate in community and volunteer initiatives
- Dedicated paid time for volunteering
- Corporate GoodLife Fitness membership rate with 25% off memberships
- Recognition and rewards, including a service award bonus
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