Technical Engineering Manager, Core AI
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Lead India-based engineering teams building production AI for FloQast’s accounting automation platform. Guide RAG, agentic workflows, LLMOps, and collaboration across global teams.
Deschide
Bulletproof este un brand independent și o agenție creativă globală care ajută companii importante din domeniul bunurilor de consum și din sectorul corporativ să construiască branduri distinctive. Activitatea sa acoperă strategia de brand, identitatea vizuală, ambalajele, site-urile web și campaniile, printr-o abordare creativă axată pe realizarea unor proiecte cu impact major, care susțin creșterea și dezvoltă o conexiune durabilă cu publicul. Compania operează prin studiouri din mai multe orașe din întreaga lume și reunește o echipă internațională care deservește clienți din domeniile marketingului, consultanței și călătoriilor.
Tier 1 Technical Analyst (Hybrid)
Support Microsoft-based environments and client service requests as a Tier 1 Service Desk Technical Analyst within Bulletproof’s managed services operations. Provide first-line assistance through phone, email, messaging, and support portals.
Descriere
- Handle incoming calls for technical and customer service assistance
- Address technical issues submitted by email
- Deliver timely first-line technical and customer support alongside related business activities
- Troubleshoot LAN, desktop, and server equipment
- Support and maintain enterprise Microsoft environments
- Open, update, and administer tickets in service desk software
- Act as the initial client contact through phone, email, messaging, and support portals
- Manage a high volume of daily tickets while setting workload priorities
- Refer complex issues to specialized technical teams when necessary
Cerințe
- Bring 2–3 years of experience in a comparable position
- Hold a college certificate or diploma in information technology, or offer relevant experience and industry certification
- Demonstrate enthusiasm for IT and a commitment to continued learning
- Have solid practical knowledge of Microsoft Windows, Microsoft 365, and other Microsoft Office applications
- Communicate effectively and build positive working relationships
- Maintain excellent telephone etiquette
- Bring a strong customer service mindset
- Work independently with limited supervision while managing competing tasks and shifting priorities
- Knowledge of ITIL processes is an asset
- Be available for shift work when given reasonable advance notice
Beneficii
- Reimbursement for relevant professional certifications and career development
- Opportunities to participate in community and volunteer initiatives
- Dedicated paid time for volunteering
- Corporate GoodLife Fitness membership rate with 25% off memberships
- Recognition and rewards, including a service award bonus
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