Support Microsoft-based environments and client service requests as a Tier 1 Service Desk Technical Analyst within Bulletproof’s managed services operations. Provide first-line assistance through phone, email, messaging, and support portals.
Provide Tier 1 service desk support for Bulletproof’s Microsoft-based managed services in a hybrid Canada role. Resolve user issues, manage tickets, and support LAN, desktop, and server environments.
Provide Tier 1 service desk support to Bulletproof’s managed services clients. Resolve Microsoft, desktop, LAN, and server issues while managing tickets and escalating complex problems.
