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Kobie is a global loyalty solutions company that helps major brands turn customer data into stronger, more measurable relationships. Its work combines loyalty strategy, strategic services, composable technology, human-guided AI, and the Kobie Alchemy® Loyalty Cloud platform to design, deliver, and evaluate customer loyalty experiences. Kobie serves organizations across retail, travel and hospitality, financial services, entertainment, quick-service restaurants, and telecommunications, with expertise spanning consulting, hospitality, and logistics.
Solutions Architect, Loyalty Technology (Remote - United States)
Translate enterprise client goals into loyalty technology solutions at Kobie. Lead solution scope, requirements, feasibility, documentation, and handoffs from presales through delivery.
Description
- Assess client needs through a loyalty-focused perspective
- Connect desired business outcomes with Kobie’s capabilities and communicate them clearly
- Align cross-functional workstreams around the client’s desired outcomes
- Direct business solution strategy and keep teams aligned with project scope
- Gather and validate business requirements
- Develop and maintain BRDs, SCDs, and Epic/Feature briefs
- Independently scope standard engagements and coordinate COGS validation
- Connect business, product, and technical stakeholders
- Provide solution expertise for RFPs, RFIs, and upsell opportunities
- Use client and market insights to inform platform roadmap decisions
- Create demos, proposals, and pitch materials
- Protect design integrity through launch and surface delivery risks
- Balance scope, cost, and feasibility considerations
- Coordinate the transition from presales to delivery
- Escalate decisions that fall outside standard scope
- Lead end-to-end solutioning, build trust across Sales, Delivery, and Product, and influence at least one roadmap decision during the first year
Requirements
- Bring 3–5 years of experience in solutions architecture, business requirements analysis, or technical presales within a technology environment
- Document business requirements in BRDs, SCDs, and Epic/Feature briefs to maintain traceability from discovery through delivery
- Validate COGS estimates across data and analytics, software, customer success, and strategy workstreams to assess feasibility
- Apply Agile/Scrum, waterfall, and iterative delivery approaches
- Create solution demos, proposals, and pitch materials for RFPs, RFIs, and upsell opportunities
- Coordinate dependencies across marketing, data and analytics, and partner integration workstreams
- Detect scope drift and delivery risks, then convert findings into corrective action plans
- Working knowledge of loyalty marketing programs and mechanics is preferred
- Experience delivering solutions in retail, financial services, or travel and hospitality is preferred
- Familiarity with MarTech platforms is preferred
Benefits
- Flexible time off for rest and recharge
- Nine company-wide holidays
- A broad benefits package focused on growth, development, and personal well-being
- Flexible working arrangements
- Remote work
- Periodic travel for team collaboration, customer engagements, training, and company events
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