„Kobie“ yra pasaulinė lojalumo sprendimų bendrovė, padedanti didiesiems prekių ženklams paversti klientų duomenis tvirtesniais ir lengviau išmatuojamais santykiais. Jos veikla apima lojalumo strategiją, strategines paslaugas, komponuojamąsias technologijas, žmogaus prižiūrimą dirbtinį intelektą ir „Kobie Alchemy® Loyalty Cloud“ platformą, skirtą klientų lojalumo patirčiai kurti, įgyvendinti ir vertinti. „Kobie“ aptarnauja mažmeninės prekybos, kelionių ir svetingumo, finansinių paslaugų, pramogų, greitojo aptarnavimo restoranų ir telekomunikacijų organizacijas, o jos kompetencija apima konsultavimą, svetingumo paslaugas ir logistiką.
Solutions Architect, Loyalty Technology (Remote - United States)
Translate enterprise client goals into loyalty technology solutions at Kobie. Lead solution scope, requirements, feasibility, documentation, and handoffs from presales through delivery.
Aprašymas
- Assess client needs through a loyalty-focused perspective
- Connect desired business outcomes with Kobie’s capabilities and communicate them clearly
- Align cross-functional workstreams around the client’s desired outcomes
- Direct business solution strategy and keep teams aligned with project scope
- Gather and validate business requirements
- Develop and maintain BRDs, SCDs, and Epic/Feature briefs
- Independently scope standard engagements and coordinate COGS validation
- Connect business, product, and technical stakeholders
- Provide solution expertise for RFPs, RFIs, and upsell opportunities
- Use client and market insights to inform platform roadmap decisions
- Create demos, proposals, and pitch materials
- Protect design integrity through launch and surface delivery risks
- Balance scope, cost, and feasibility considerations
- Coordinate the transition from presales to delivery
- Escalate decisions that fall outside standard scope
- Lead end-to-end solutioning, build trust across Sales, Delivery, and Product, and influence at least one roadmap decision during the first year
Reikalavimai
- Bring 3–5 years of experience in solutions architecture, business requirements analysis, or technical presales within a technology environment
- Document business requirements in BRDs, SCDs, and Epic/Feature briefs to maintain traceability from discovery through delivery
- Validate COGS estimates across data and analytics, software, customer success, and strategy workstreams to assess feasibility
- Apply Agile/Scrum, waterfall, and iterative delivery approaches
- Create solution demos, proposals, and pitch materials for RFPs, RFIs, and upsell opportunities
- Coordinate dependencies across marketing, data and analytics, and partner integration workstreams
- Detect scope drift and delivery risks, then convert findings into corrective action plans
- Working knowledge of loyalty marketing programs and mechanics is preferred
- Experience delivering solutions in retail, financial services, or travel and hospitality is preferred
- Familiarity with MarTech platforms is preferred
Privalumai
- Flexible time off for rest and recharge
- Nine company-wide holidays
- A broad benefits package focused on growth, development, and personal well-being
- Flexible working arrangements
- Remote work
- Periodic travel for team collaboration, customer engagements, training, and company events