Kobie
Kobie
Kobie एक वैश्विक लॉयल्टी समाधान कंपनी है, जो प्रमुख ब्रांडों को ग्राहक डेटा का उपयोग करके अधिक मजबूत और बेहतर ढंग से मापे जा सकने वाले संबंध बनाने में मदद करती है। इसका कार्य लॉयल्टी रणनीति, रणनीतिक सेवाओं, कंपोज़ेबल तकनीक, मानव-निर्देशित AI और Kobie Alchemy® Loyalty Cloud प्लेटफ़ॉर्म को एकीकृत करता है, ताकि ग्राहक लॉयल्टी अनुभवों को डिज़ाइन, प्रदान और मूल्यांकित किया जा सके। Kobie खुदरा, यात्रा और आतिथ्य, वित्तीय सेवाओं, मनोरंजन, क्विक-सर्विस रेस्तराँ और दूरसंचार क्षेत्रों के संगठनों को सेवाएँ प्रदान करती है। इसकी विशेषज्ञता परामर्श, आतिथ्य और लॉजिस्टिक्स तक फैली हुई है।

Solutions Architect, Loyalty Technology (Remote - United States)

Translate enterprise client goals into loyalty technology solutions at Kobie. Lead solution scope, requirements, feasibility, documentation, and handoffs from presales through delivery.

विवरण

  • Assess client needs through a loyalty-focused perspective
  • Connect desired business outcomes with Kobie’s capabilities and communicate them clearly
  • Align cross-functional workstreams around the client’s desired outcomes
  • Direct business solution strategy and keep teams aligned with project scope
  • Gather and validate business requirements
  • Develop and maintain BRDs, SCDs, and Epic/Feature briefs
  • Independently scope standard engagements and coordinate COGS validation
  • Connect business, product, and technical stakeholders
  • Provide solution expertise for RFPs, RFIs, and upsell opportunities
  • Use client and market insights to inform platform roadmap decisions
  • Create demos, proposals, and pitch materials
  • Protect design integrity through launch and surface delivery risks
  • Balance scope, cost, and feasibility considerations
  • Coordinate the transition from presales to delivery
  • Escalate decisions that fall outside standard scope
  • Lead end-to-end solutioning, build trust across Sales, Delivery, and Product, and influence at least one roadmap decision during the first year

आवश्यकताएँ

  • Bring 3–5 years of experience in solutions architecture, business requirements analysis, or technical presales within a technology environment
  • Document business requirements in BRDs, SCDs, and Epic/Feature briefs to maintain traceability from discovery through delivery
  • Validate COGS estimates across data and analytics, software, customer success, and strategy workstreams to assess feasibility
  • Apply Agile/Scrum, waterfall, and iterative delivery approaches
  • Create solution demos, proposals, and pitch materials for RFPs, RFIs, and upsell opportunities
  • Coordinate dependencies across marketing, data and analytics, and partner integration workstreams
  • Detect scope drift and delivery risks, then convert findings into corrective action plans
  • Working knowledge of loyalty marketing programs and mechanics is preferred
  • Experience delivering solutions in retail, financial services, or travel and hospitality is preferred
  • Familiarity with MarTech platforms is preferred

लाभ

  • Flexible time off for rest and recharge
  • Nine company-wide holidays
  • A broad benefits package focused on growth, development, and personal well-being
  • Flexible working arrangements
  • Remote work
  • Periodic travel for team collaboration, customer engagements, training, and company events

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